ANM is seeking an Inside Sales Support/Customer Service Rep to join our exceptional team.
Benefits and Compensation:ANM offers a comprehensive benefits package including:
- Medical, Dental and Vision Insurance
- Life Insurance; Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Paid Time Off
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared toward professional growth
The anticipated base salary range for this position is:
- $90 k - $110k annually
- Actual compensation may vary based on experience, qualifications and geographic location.
- [Bonus] or [Commission] eligibility may apply for this role. Details will be discussed during the hiring process.
The RoleInside Sales Support/Customer Service Rep at ANM is a customer-facing representative who has strong relationship-building skills, has an Inside Sales background, and is eager to learn IT Sales. He/she will be responsible for providing quality support by performing a variety of core functions as described below.
What You Will Do- Support AM & Customers on day-to-day operations.
- Creation of new Opportunities in Salesforce
- Create Quotes
- Coordinate with the Solution Architect Team for estimates
- Validate quotes to customer-specific requirements.
- Order processing - Completes procurement package and ensures all required documentation is received.
- Post-Order Support - works with other ANM teams.
- Track Lead times and expedite when necessary.
- Tracking ship status for all open orders
- Shipping info (number of pallets, truck with lift gate, etc.)
- Product return authorization and coordination
- Follow up on accounting questions, requests, and corrections from customers.
- Addresses supplier challenges during order processing
- Registers all deals for pricing and ensures all extra incentives and rebates get applied.
- Maintains all quote documentation with accurate pricing, configurations, and formatting.
- Procurement Contract / Manufacturer List Price Updates - especially based on tariff price changes.
- Interface with current suppliers and manufacturers to stay current with all special programs, pricing, and technology to obtain the best price for ANM.
- Works with customers, account managers, and solution architects as part of a team to develop and maintain customer and vendor relationships.
- Review, analyze, and strategize proposals and government contracts as needed.
- Work on special projects as needed.
What We Are Looking For- Experience in an Inside Sales position ideally within the IT Industry
- Working knowledge with Cisco online tools like CCW, and CCWR and knowledge to build and validate a simple configuration.
- Solid skill in preparing written communications and materials.
- Good verbal communication skills, strong work ethic, and a positive attitude.
- Demonstrate proven leadership skills and time management experience.
- Must have the ability to manage a high volume of e-mail communications.
- Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up.
- Ability to build and maintain strong relationships with manufacturers, vendors, and customers.
- Salesforce knowledge is a plus.
- Microsoft Office
- Understanding SLED sales cycles, contracts, and processes is a plus.
- The high degree of integrity in handling confidential information.
- Ability to work collaboratively as part of a team.
- Ability to work independently with minimal direction.
Travel Travel is occasionally required for this position. Must have a valid driver's license and motor vehicle insurance.
This position is open until filled; applications will be reviewed on an ongoing basis.
