Job DescriptionJob SummaryThe Inside Sales Supervisor is responsible for supervising the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.
Essential Duties and Responsibilities- Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
- Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Area Sales Manager to help resolve escalated or unique customer issues.
- Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
- Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
- Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
- Participates in training and coaching the Inside Sales staff.
- Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
Supervisory ResponsibilitiesThe highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
- Direct supervision of full-time employees, including 7 Account Associates
IV. Qualifications A. Education and Experience
- Bachelor's Degree (accredited) or in lieu of a degree,
- High School Diploma or GED (accredited)and four (4) years of relevant work experience.
- 2 years direct business-to-business sales (in addition to education requirements).
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
- Salesforce (CRM)
- Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
- This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
Physical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This is a Hybrid role with Monday, Tuesday, Wednesday, Thursday in the office.
Pay: The expected base pay range for this hybrid position is $80,000 - $90,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for commission.
VI. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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