About This Role
The Inside Sales Manager is responsible for leading an inside sales /customer care and service team focused on inbound orders as well as outbound customer engagement, and lead conversion. This leader drives sales performance through coaching, process excellence, technology adoption, and data-driven decision making while delivering exceptional customer experience.
The role combines sales leadership, operational management, workforce planning, and continuous improvement to maximize productivity in a fast-paced call center environment.
Key Responsibilities
- Lead, coach, and develop a team of Inside Sales Representatives.
- Establish accountability aligned to company growth objectives.
- Close inbound inquiries and orders to improve revenue per opportunity
- Drive outbound prospecting campaigns
- Partner with field sales to maximize territory coverage and lead follow-up
- Build customer relationships through daily engagement and/or planned business reviews
- Leverage customer segmentation data to develop selling strategies and playbooks
Required Qualifications
- High School Diploma OR GED
- 3+ years of inside sales or call center leadership experience
- 2+ years of experience with CRM platforms
- 3+ years in Microsoft Office and the ability to organize data and create presentations in applications such as Excel and PowerPoint
Preferred Qualifications
- Bachelor’s degree in business, Marketing, or related field
- Strong analytical and reporting skills
- Internal / External presentation skills
- Proven success leading high performing inside sales/customer service teams
- Excellent coaching and communication abilities
- Experience in HVAC equipment rental and/or B2B services
- Knowledge of workforce management principles
- Experience implementing sales technology and automation
- Project and Change management experience
Pay Range
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
Thisposition may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application Deadline
Applications will be accepted for at least 3 days fromJobPosting Date: 26 August 2026
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
