GE Vernova

Ingénieur de service client ACIS / ACIS Customer Care Service Engineer

GE Vernova • $80K — $100K *
La Prairie, QC J5R 6T6In-Person
Energy & Utilities
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Degree in electrical or mechanical engineering
  • Knowledge of HV breakers, disconnector switches, or transformers
  • Experience in maintenance and commissioning of high voltage equipment
  • Minimum 5 to 10 years of meaningful experience
  • Strong customer management skills

Responsibilities

  • Lead technical aspects of multi-year service and warranty contracts
  • Ensure customer events are logged into the GE platform
  • Supervise or perform troubleshooting for customer solutions
  • Regularly meet clients to discuss progress and close items
  • Support project manager in identifying contractual coverage
  • Review site mission preparation for prompt issue resolution
  • Evaluate site mission reports to improve templates

Benefits

  • Opportunity to develop expertise in AC sub-station maintenance
  • Chance to work with cutting-edge technology in the electrical field
  • Collaboration with an established engineering team at GE
  • Access to industry best practices and resources
  • Occasional travel for product training and exposure to innovations
Full Job Description
Job Description Summary
L'ingénieur de service client ACIS soutient les clients de GE dans la maintenance et l'exploitation de leurs sous-stations à courant alternatif (AC). Il/Elle sera responsable de diriger la partie technique des contrats de service pluriannuels. Le candidat retenu développera et maintiendra une expertise dans l'exploitation et la maintenance des actifs des sous-stations AC, en s'appuyant sur le savoir-faire de GE et les meilleures pratiques de l'industrie.

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The ACIS Customer Care Service Engineer supports GE's customers with their AC sub-station maintenance and operation. They will be responsible for leading the technical portion of multi-year service contracts. The selected candidate will develop and maintain expertise in the operation and maintenance of AC sub-stations assets, building on GE's know-how and the industry's best practices.

Job Description

Responsabilités essentielles Diriger la partie technique des contrats de service et de garantie pluriannuels. Dans ce rôle, l'ingénieur de service client ACIS devra:
  • S'assurer que les événements clients sont correctement enregistrés sur la plateforme GE.
  • Superviser ou effectuer le dépannage pour fournir une solution au client.
  • Rencontrer régulièrement les clients sous contrat pour discuter de l'avancement et de la clôture des points en attente.
  • Soutenir le chef de projet du contrat de garantie ou de service pour identifier le support contractuellement couvert par le contrat.
  • Revoir la préparation des missions sur site pour garantir que les problèmes seront résolus rapidement dès la première visite.


Soutenir l'équipe de terrain dans l'exécution des mandats sur site
  • Revoir la préparation des missions sur site, identifier toute lacune dans le périmètre et faire appliquer les processus de préparation avec le soutien du responsable terrain : planification, liste d'outils, plan d'isolement, procédures, etc.
  • Revoir les rapports de mission sur site et promouvoir l'amélioration des modèles de rapport si nécessaire.


Soutenir les équipes d'appel d'offres (Tendering) et d'ingénierie d'application
  • Fournir des recommandations lors de la phase ITO (Inquiry To Order) lorsque demandé par l'ingénierie d'application (mises à niveau, quantité de pièces de rechange, heures de main-d'œuvre pour exécuter un périmètre, liste d'outils, création de pièces dans l'ERP, etc.).


Qualifications / Exigences obligatoires et souhaitées
  • Diplôme en génie électrique ou mécanique.
  • Connaissance des disjoncteurs HT, des sectionneurs ou des transformateurs.
  • Expérience dans les activités de maintenance et de mise en service d'équipements haute tension.
  • Au moins 5 à 10 ans d'expérience significative.


Caractéristiques souhaitées :
  • Excellentes compétences en gestion de la relation client.
  • Capacité à travailler sous pression tout en maintenant des normes de qualité élevées.
  • Compétences exceptionnelles en communication orale et écrite.
  • Pragmatique, orienté vers les résultats et la qualité.
  • Disposé à voyager occasionnellement pour découvrir de nouveaux produits et se former.
  • Capacité démontrée à analyser et à résoudre des problèmes.
  • Capacité à documenter, rédiger des rapports techniques et planifier des activités sur site.
  • Focus sur l'EHS (Environnement, Hygiène et Sécurité).


English:

Essential Responsibilities

Lead technical portion on multi-year service and warranty contracts. In this role, the ACIS Customer Care Service Engineer will:

  • Make sure that customer events are properly logged into GE platform
  • Supervise or perform troubleshooting to provide a solution to the customer
  • Regularly meet the customers under contracts to discuss open item closure and progress
  • Support the warranty or service contract project manager with identifying the support contractually covered by a contract
  • Review Site mission preparation to guarantee that problems will be addressed promptly at the first visit


Support Field team with site mandate execution
  • Review site mission preparation, identify any scope gap and enforce preparation processes with the field manager support: Planning, tool list, isolation plan, procedures...
  • Review site mission reports, promote report template improvement if necessary


Support Tendering and application engineering team
  • Provides recommendations in ITO phase when requested by application engineering (Upgrades, qty of spares, manhours to execute a scope, tool list, part creation in ERP...)


Mandatory and Desired Qualifications / Requirements
  • Degree in electrical or mechanical engineering
  • Knowledge of HV Breakers, disconnector switches or transformers
  • Experience in maintenance and commissioning activity of high voltage equipment
  • At least 5 to 10 years of meaningful experience


Desired Characteristics:
  • Excellent customer management skills
  • Ability to work under pressure while maintaining high quality standards
  • Exceptional oral and written communication skills.
  • Pragmatic, result and quality oriented.
  • Willing to travel occasionally to see new products and learn
  • Demonstrated ability to analyze and solve problems
  • Ability to document, write technical reports and plan site activities.
  • EHS focused


Additional Information

Relocation Assistance Provided: No

About GE Vernova

GE Vernova is an energy business company. They provide digital, energy consulting, energy financial services, gas power, grid solutions, nuclear energy, power conversion, renewable energy, steam power, and so on.

GE Vernova Careers

There has never been a more opportune time to join GE Vernova, a leader in innovative energy solutions. As a pivotal player in the energy sector, GE Vernova offers a plethora of job opportunities that cater to a diverse range of skills and professional aspirations.

Work You’ll Do

Embark on a career at GE Vernova and contribute to the transformation of the energy landscape. GE Vernova’s team is at the forefront of innovation, driving growth and sustainability with cutting-edge technology. Lead in a unique role where industry expertise meets leadership in energy innovation. GE Vernova provides a platform where professionals can leverage their skills to influence global energy solutions. Engage with a team of experts dedicated to pioneering developments in the energy sector. GE Vernova is home to a dynamic team focused on creating impactful solutions that address global energy challenges.

Introducing the GE Vernova Professional Growth Path

GE Vernova is committed to fostering professional growth through comprehensive career development opportunities. The company supports its team members' career trajectories with robust training programs, including leadership development and diversity training.

Innovate and Lead

Join GE Vernova to work on transformative projects at the intersection of energy, technology, and sustainability. The company’s commitment to innovation is reflected in its continuous pursuit of next-generation energy solutions.

Cultivate Your Career

At GE Vernova, career advancement is a priority. The company offers a range of positions that encourage professional growth and skill enhancement. GE Vernova’s supportive culture and commitment to professional development make it an ideal place to advance your career.

Explore Job Opportunities and Internships

GE Vernova is actively hiring and offers various positions and internships that cater to a wide range of professional interests and expertise. From engineering to project management, GE Vernova provides a fertile ground for professionals and interns to thrive.

The GE Vernova Commitment to Diversity and Innovation

GE Vernova is dedicated to creating a diverse and inclusive workplace. The company values diversity as a source of innovation and competitive advantage. By fostering an inclusive culture, GE Vernova attracts top talent from diverse backgrounds, enhancing creativity and driving innovation.

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Learn more about GE Vernova
Size
10,001 employees
Industry
Business Services
* Ladders Estimates

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