OverviewThe Infrastructure Systems Engineer assists in the maintenance, configuration, and reliable operation of Analysis Group's computer systems. In addition, the Infrastructure Systems Engineer is responsible for the installation, monitoring, patching and associated troubleshooting for Analysis Group. This position is also responsible for analyzing and resolving server hardware and software problems in a timely and accurate fashion and providing end user training where required.
Essential Job Functions and Responsibilities:- Installing, configuring, and maintaining physical and virtual servers and networks
- Managing virtual machines in the data center and the cloud
- Working with Information Security to manage updates, patches, and access rules using automation tools whenever possible
- Overseeing system performance and proactively troubleshooting issues using SolarWinds or similar health monitoring tools
- Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing impact of issues using ServiceNow and Jira
- Handling back-up procedures for on-prem and cloud-based systems
- Create and maintain technical documentation
- Maintain asset management, including system inventory and related documentation and technical specifications
- Participate in 24x7 on-call rotation to troubleshoot and resolve critical issues
- Experience creating and maintaining an automated disaster recovery process is a plus
Qualifications:- Minimum of 3 years of substantive relevant work experience required, 5+ years preferred
- Experience with Dell and Pure storage
- Proven experience and success with virtualization (VMWare or equivalent)
- Proven technical knowledge of current server hardware, protocols, and Internet standards
- Excellent hardware troubleshooting experience
- Strong knowledge of systems, server software, hardware, and networking protocols
- Experience with scripting and automation tools
- Strong interpersonal, written, and oral communication skills
- Able to conduct research into system issues and products as required
- Proven analytical and problem-solving abilities
- Firm understanding of Windows system administration and security required, additional experience with Linux will be helpful
- Experience working in a team-oriented, collaborative environment. Familiarity with Jira is helpful
- System administration and IT certifications in Microsoft, Linux or other network related fields are a plus
- Experience with Dell and/or Cisco blade chassis
- Eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future
Analysis Group offers competitive compensation and a comprehensive benefits package. The estimated salary range for this position is $120,000-$140,000. Compensation offered will be based on a number of factors including work experience, education, and skill level. This role is eligible for a discretionary annual bonus that is determined in large part by individual performance. To learn more about our benefit offerings, click here.
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