As an Infrastructure Specialist 2, you will play a key role in supporting and enhancing the organization's technology infrastructure across multiple domains. This position is hands on, fast paced, and often requires balancing proactive system management with timely issue resolution.

What You Will Do

• Install, configure, upgrade, monitor, and maintain multiple technology platforms and systems.
• Administer and manage contractor/vendor access, ensuring devices are connected and operating securely.
• Diagnose, analyze, and resolve technical issues for customers across several infrastructure domains.
• Create, maintain, and organize documentation to support system operations and knowledge sharing.
• Review and respond to enterprise security system alerts (e.g., antivirus, spam filtering), following agency policies and procedures.
• Work with various hardware and software platforms, ensuring compatibility and smooth integration.
• Provide informal mentorship and guidance to peers and junior staff, answering questions and offering support through conversation, observation, or documentation.
• Perform duties aligned with lower level infrastructure roles as needed, demonstrating flexibility and broad competency.

Work Environment & Expectations

• This role may require being on-call 24/7, depending on assignment.
• You will be required to carry and respond to a pager or cell phone to manage off hours alerts or incidents.
• Some travel is required, and you must provide your own transportation unless operating a state vehicle (which requires a valid driver's license).
• The work may involve balancing independent tasks with collaboration across teams, vendors, and customers.

Preferred Qualifications

• Audio Visual/TEAMS Room Administration
• MDF/IDF on-site support (Main Distribution Frame/Intermediate Distribution Frame)
• SCCM Support (System Center Configuration Manager)
• OS (Operating System) Deployment Support

Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

90 Months

Pay Range

OCSEA/34

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9
<
Hourly

$38.01

$39.86

$41.81

$43.90

$46.00

$48.28

$50.66

$53.13

$55.80

Annual

$79,061

$82,909

$86,965

$91,312

$95,680

$100,422

$105,373

$110,510

$116,064

Qualifications

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology