Infrastructure Services Program Manager

General Dynamics Information Technology, Inc.

$173K — $234K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, IT, or related field; advanced degree preferred.
  • 5+ years managing IT services for a Federal organization with 2000+ users.
  • Experience in Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
  • Proven service improvement abilities.
  • 5+ years applying ITIL, PMP, and Agile frameworks.
  • Effective leadership and communication skills with Federal stakeholders.
  • Experience in biomedical research or healthcare settings.

Responsibilities

  • Manage execution of NHLBI IT support services in line with goals.
  • Supervise and mentor IT teams to ensure technical excellence.
  • Oversee Service Desk, Configuration Management, and Infrastructure Operations.
  • Operate IT infrastructure for a major biomedical research client.
  • Implement project management methodologies like Agile and SAFe.
  • Maintain a searchable library of Standard Operating Procedures (SOPs).
  • Ensure timely and quality delivery of all project outputs.

Benefits

  • Full-flex work week for better work-life balance.
  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team for career development.
  • Professional growth opportunities including paid education and certifications.
  • Access to cutting-edge technology.
  • Paid vacation and 10 company-paid holidays.
Full Job Description
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
MBI (T2)

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Infrastructure, IT Program Management, planningIT
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

GDIT is seeking a Program Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Responsibilities:
  • Manages the overall execution of NHLBI IT support services, ensuring alignment with organizational goals and objective
  • Supervises and mentor teams of IT professionals, project managers, engineers and architects to foster technical excellence and operational readiness.
  • Oversees the operations of the Service Desk, Configuration Management, and Infrastructure Operations
  • Managing and operating an IT infrastructure (on prem and multi cloud infrastructure) for a premier biomedical research organization serving both the intramural and extramural research communities
  • Implements project management methodologies (e.g., Agile, SAFe) to ensure efficient project initiation, planning, execution, monitoring, control, and closeout.
  • Maintains and regularly updates a searchable library of Standard Operating Procedures (SOPs) across all tasks
  • Ensures timely delivery and high standards of quality for all deliverables
  • Recommends process improvements
  • Facilitates regular communication and reporting on program status, risks, and issues to ITAC, OM, and NHLBI leadership.


Required Qualifications:
  • Bachelor's degree in computer science, Information Technology, or related field; advanced degree preferred.
  • At least five years of experience managing a comprehensive IT services contract for a Federal organization of at least 2000 users, including Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
  • Proven ability to drive service improvements
  • 5+ years experience applying ITIL, PMP, and Agile frameworks.
  • Will have track record of effective leadership and communication with Federal stakeholders.
  • Experience managing federal contracts
  • Experience working in a biomedical research, or healthcare setting.


Desired Qualifications:
  • Experience working with NIH


GDIT IS YOUR PLACE:
  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $173,400 - $234,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Hybrid

Work Location:
USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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