Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Infrastructure Administration, IT Operations Support, System Health Monitoring, System Performance Monitoring

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

INFRASTRUCTURE SERVICE LEAD (ISL)

YOUR IMPACT

Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day.

MEANINGFUL WORK AND PERSONAL IMPACT

As an Infrastructure Service Lead (ISL) supporting CIS, you play a pivotal role in maintaining the stability, security, and operational readiness of enterprise IT infrastructure across multiple networks and environments. You serve as the first line of technical defense—monitoring critical systems, identifying issues in real time, coordinating rapid response actions, and ensuring essential IT services remain available to users around the globe. Your work drives operational excellence, improves issue resolution, and enhances the overall reliability of enterprise-wide IT services.

KEY RESPONSIBILITIES:

• Serve as the primary technical lead for infrastructure services within the IT Operations Center (ITOC), providing 24/7/365 operational oversight and initial incident assessment
• Monitor and analyze enterprise alerts, alarms, dashboards, and system health indicators to identify issues and coordinate with service lane SMEs and Senior Technical Advisors for timely resolution
• Act as the central interface between leadership, regional operations, cyber teams, network teams, desk side support, and other service lanes to facilitate coordinated response and communication during events
• Initiate and lead crisis action teams for critical infrastructure incidents, ensuring rapid escalation, tracking, and documentation
• Maintain the Common Operating Picture (COP), enterprise monitoring sites, and collaboration dashboards to provide accurate, real-time visibility of infrastructure service health
• Track planned and emergency maintenance actions impacting infrastructure services and communicate operational impacts to stakeholders

WHAT YOU’LL NEED TO SUCCEED:

• EDUCATION: Bachelor’s degree in an IT-related field, or 12+ years of relevant IT experience in lieu of a degree

• CLEARANCE: Active TS/SCI clearance with a favorable polygraph

• Hands-on experience with core infrastructure services (e.g., Active Directory, storage, server compute, web services, network troubleshooting)

• Ability to operate effectively in a 24/7/365 enterprise operations environment and meet manning requirements

• Strong analytical and troubleshooting skills with the ability to perform initial incident triage and assess root cause indicators
• Experience working in high tempo operational or network operations center (NOC/ITOC) environments
• Clear communication skills with the ability to coordinate across multiple service teams under pressure
• ​ US citizenship required
• LOCATION: Onsite

The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

USA CO Colorado Springs - 8610 Explorer Dr (COC036), USA DC Washington, USA FL MacDill AFB - 7115 S Boundary Blvd (FLC096), USA VA Springfield - 7770 Backlick Rd (VAS110)

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.