JP Morgan Chase & Co.

Infrastructure Monitoring Lead Platform Engineer

JP Morgan Chase & Co. • $120K — $145K *
Wilmington, DE 19803In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in infrastructure engineering with formal training or certification.
  • Proficient in Linux and Windows operating systems, including administration and troubleshooting in regulated environments.
  • Hands-on experience with enterprise-scale Infrastructure Monitoring solutions across various platforms.
  • Solid understanding of observability and telemetry concepts, including metrics, logs, and events, with OpenTelemetry experience.
  • Proficient in automation practices using Python, Ansible, PowerShell/Bash, and CI/CD workflows.
  • Experience with Infrastructure-as-Code (IaC) using tools like Terraform for standardized deployments.
  • Familiarity with hybrid infrastructure environments, including on-prem and cloud platforms.

Responsibilities

  • Engineer and improve the Infrastructure Monitoring platforms for availability and performance.
  • Build enterprise-grade monitoring capabilities across Linux, Windows, and network estates.
  • Utilize AI capabilities for infrastructure analysis and documentation.
  • Design and implement telemetry collection services across various metrics and logs.
  • Develop standardized onboarding patterns for safe adoption at scale.
  • Enhance monitoring signal quality through various strategies.
  • Automate platform operations and implement infrastructure-as-code deployment patterns.
  • Manage production health for the monitoring platform, leading triage and resilience improvements.

Benefits

  • Opportunity to work with a high-performing team at a leading global company.
  • Hands-on role with significant impact on infrastructure and performance excellence.
  • Access to advanced AI capabilities for infrastructure engineering.
  • Focus on modern observability solutions and automation practices.
  • Collaboration with cross-functional teams to align on operational goals.
Full Job Description
JOB DESCRIPTION
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.  

As a Lead Infrastructure Engineer at JPMorgan Chase within Enterprise Technology Infrastructure Platforms Monitoring team, you will help build and operate a strategic, market-leading Infrastructure Monitoring platform that strengthens critical service resilience and delivers trusted operational insights. You will be a hands-on technical contributor on an high-performing agile team, building secure, stable, and scalable observability solutions—turning telemetry into actionable insights, modernizing event-to-incident workflows, enabling automation and AIOps-driven reliability improvements aligned to the firm’s business objectives. 

Job responsibilities
  • Engineer, operate, and continuously improve the firm’s Infrastructure Monitoring platforms, ensuring availability, performance, scalability, and security. 
  • Build and run enterprise-grade Infrastructure Monitoring capabilities across Linux, Windows, and complex Network estates, including platform-level onboarding and lifecycle management. 
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
  • Design and implement platform services, integrations, and telemetry collection across metrics, logs, events, including OpenTelemetry collection patterns where applicable. 
  • Develop and maintain standardized onboarding patterns (agents/collectors, configurations, dashboards, alert policies) to accelerate safe adoption at scale. 
  • Improve monitoring signal quality and usability through baselining, threshold strategy, noise reduction, enrichment, and topology/context alignment. 
  • Develop secure, high-quality automation and production code; review, debug, and improve code/configuration written by others. 
  • Automate platform operations and reduce toil through scripting and CI/CD-driven configuration management; implement infrastructure-as-code deployment patterns
  • Manage & maintain production health for the monitoring platform: lead triage, perform RCA, and deliver preventative engineering and resilience improvements. 
  • Partner with infrastructure, application, and SRE teams to align platform capabilities to SLIs/SLOs, operational readiness, and continuous improvement goals. 
  • Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
 
  • Formal training or certification on infrastructure engineering concepts and 5+ years applied experience 
  • Proficiency with enterprise operating systems (Linux and/or Windows), including administration, troubleshooting, performance analysis, and operational best practices within regulated production environments.
  • Proven hands-on experience delivering and operating enterprise-scale Infrastructure Monitoring solutions across Linux, Windows, and/or Network estates
  • Solid understanding and hands-on implementation of observability and telemetry concepts, including metrics, logs, and events, with experience using OpenTelemetry collection patterns and integrating telemetry into Downstream components
  • Proficiency in automation and engineering practices, including scripting and development with Python, Ansible, PowerShell / Bash, and applying CI/CD-driven workflows for controlled, secure, and repeatable change management.  Experience developing, reviewing, debugging, and maintaining secure, high-quality production code and platform configurations, including automation supporting monitoring platforms and platform operations.
  • Well-rounded experience in infrastructure across hardware platforms, operating systems, networking, storage, and databases (MS SQL Server, Oracle, Cassandra), including common deployment patterns, integration architectures, scaling and resiliency considerations, and performance assessment.
  • Experience implementing Infrastructure-as-Code (IaC) and configuration management practices using tools such as Terraform, enabling standardized provisioning and scalable, repeatable deployments.
  • Hands-on experience operating in hybrid infrastructure environments, including enterprise on-prem platforms and public/private cloud, with familiarity supporting and migrating monitoring capabilities across cloud boundaries.
  • Demonstrated ability to improve monitoring signal quality through baselining, threshold strategy, noise reduction, enrichment, and topology/context alignment, supporting reliable event-to-incident workflows and operational insights.
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
 
Preferred qualifications, capabilities, and skills
 
  • Hands on experience operating one or more enterprise monitoring platforms such as SCOM, Tivoli, SMARTS, IBM Instana, DX NetOps, ITNM ,Netcool Suite 
  • Experience with modern observability ecosystems such as Dynatrace, Grafana, Prometheus and interoperability patterns for telemetry integration, routing and visualization. 
  • Experience with Kubernetes (e.g., EKS) for container orchestration and operations. 
  • Experience with topology-driven monitoring and correlation approaches for large-scale infrastructure environments.
  • Knowledge of Event Management & AIOps workflows (noise reduction, anomaly detection, probable cause analysis, guided remediation) with appropriate controls.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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