Infrastructure Engineering Senior Advisor- Hybrid

Cigna

$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master’s degree in Computer Science or related field with 3 years of experience, or Bachelor’s with 5 years of relevant experience
  • Experience managing large-scale Splunk environments
  • Proficient in Splunk architecture including Indexing and Search Head Clustering
  • Skilled in SPL and query optimization
  • Familiar with data onboarding methods like Universal Forwarders and HEC
  • Expertise in implementing performance improvements and troubleshooting complex systems
  • Knowledge of Infrastructure as Code tools like AWS CloudFormation or Terraform

Responsibilities

  • Gather requirements and onboard data while assisting with searches and dashboards
  • Devise technical solutions and adapt new technologies for operational improvements
  • Support systems engineering activities for Splunk and Cribl deployments
  • Lead troubleshooting and identify root causes across the logging environment
  • Drive continuous improvement projects for products and services
  • Coach and mentor customers on technical guidance
  • Partner with program leads to execute large initiatives

Benefits

  • Hybrid work schedule
  • Opportunity for professional development and mentorship
  • Engagement in impactful projects that enhance operational efficiency
  • Access to cutting-edge technology and tools for skill advancement
  • Collaboration in a dynamic, Agile work environment
Full Job Description

Cigna-Evernorth Services Inc. seeks an Infrastructure Engineering Senior Advisor for the St. Louis, MO location to provide operations, engineering, design, and troubleshooting support for teams on-premises and for Software-as-a-Service (SaaS)-based logging products.

Responsibilities:

• Work with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects.

• Devise solutions for technical and business problems as well as adapt new technologies to improve Splunk, Cribl, and cloud operations.

• Support the systems engineering lifecycle activities for large, hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation.

• Lead troubleshooting efforts and identify root causes of problems across the enterprise logging environment.

• Work on and lead projects that drive continuous improvement, enhancements of products, services, offerings, and governance.

• Coach and mentor customers and staff that require technical assistance and guidance.

• Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.

• Hybrid work schedule.

Qualifications:

• Master’s degree in Computer Science, Technology Management or related field and 3 years of experience. Will also accept a Bachelor’s degree and 5 years of experience.

• Must have experience with: supporting, operating, and managing large-scale Splunk environments;

• Splunk Cloud and enterprise deployment, configuration, and administration;

• Splunk architecture including Indexing, Search Head Clustering, and data onboarding;

• SPL (Search Processing Language); Query Optimization;

• Data onboarding using Universal Forwarders; HTTP Event Collector (HEC);

• Leading troubleshooting efforts; implementing performance improvements;

• Supporting enterprise-level monitoring solutions; load-balancing data ingestion using TCP/UDP protocols;

• Leveraging native Splunk load-balancing capabilities for optimized performance and scalability; configuring, deploying, and maintaining Cribl Stream and Cribl Edge;

• Cribl log management and data routing; Syslog; Splunk UF/HEC;

• Enterprise-scale telemetry management and data normalization;

• Designing and implementing Cribl Packs for efficient data parsing and advanced data transformation;

• Infrastructure as Code (IaC) automation and configuration tools including AWS CloudFormation, Terraform, Ansible, and Packer; AWS security best practices, including IAM policies, encryption methods, and compliance standards;

• Network protocols including TCP/IP, DNS, VLANs, and VPNs; routers, switches, firewalls, load balancers, and wireless access points; firewalls, IDS/IPS, NAC, and network segmentation;

• TCP/UDP Port configuration and performance tuning; Linux operating systems including RHEL, CentOS, and Ubuntu;

• Command-line and shell scripting with Bash, Python, and Perl; configuration management tools including Ansible, Puppet, and Chef;

• CI/CD pipelines and tools including GitLAB CI; and

• AWS including EC2, Lambda, ECS, EKS, S3, and Control Tower.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

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