Job DescriptionThe Infrastructure Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services. While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines. Infrastructure Engineers support senior and lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities. Additionally, the Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle. This approach supports a life-cycle of continual process improvement part of our IT Service Management discipline.
ResponsibilitiesThe Infrastructure Engineer responsibilities include, but are not limited to, the following:
- Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
- Installs and configures systems according to design specifications.
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
- Supports testing and evaluation of technologies under review.
- Plans, documents, and implements software patches and upgrades for infrastructure components.
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
- Provides technical support and 24X7 incident response.
- Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
- Assists with the development and ongoing support of annual infrastructure performance and capacity reports.
- The Infrastructure Engineer reports to the department Manager or Director.
- This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office environment.
Qualifications- Bachelor's degree or 2 years of relevant experience in related field required.
- Previous work experience with an infrastructure specialization
- Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
- ITIL certification within 6 months of hire.
- Must be able to communicate effectively in English (Verbal/Written)
- Microsoft certifications preferred
- Previous experience in Microsoft Active Directory preferred
