POSITION SUMMARYThe Infrastructure Engineer III is responsible for independently ensuring the efficient operation of in-house information systems to support core organizational functions. This position will create strategic workflows, mentor others on the team and serve as the subject-matter expert. They will research and develop new solutions to further extend the knowledge of the Service team.
ESSENTIAL RESPONSIBILITIES - Provide direction in infrastructure system deployment and maintenance
- Design, supervise and participate in technology and platform implementations to support corporate network, server, application and voice infrastructure
- Assist with ensuring high availability of infrastructure systems that support internal employee functions and external customer contact
- Collaborate with IT leadership, executive team members, decision makers and stakeholders to define business requirements and systems goals
- Create and deploy new applications and enhancements to existing applications, software and operating systems
- Assess the effectiveness and efficiency of existing systems and develop new strategies to improve them
- Perform cost-benefit and ROI analyses for proposed systems to aid management in decision-making
- Interact and negotiate with vendors, outsourcers and contractors to secure system-related products and services
- Conduct server and security audits, system backup procedures, company disaster recoveries and other strategies
- Maintain documentation relevant to system configuration, standard processes and service records
- Complete in-depth tests and end-user reviews for modified and new systems
- Monitor/test system performance and assist with training to end users for all systems
- All other duties as assigned
MINIMUM QUALIFICATIONSThese may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.
Education & Experience- Bachelor's degree in computer science/software engineering or equivalent education/work experience preferred
- 7+ years of relevant infrastructure experience strongly preferred
- Previous experience troubleshooting hardware and software preferred
- Proven experience with systems planning, implementation, security principles and general software management best practices preferred
- Extensive technical knowledge of standard networking concepts (Meraki, Cisco, VOIP, etc.), core software applications (VMWare, Windows Server, Linux, SQL, Exchange, Solarwinds or similar monitoring software) and standard ITIL processes preferred
Capabilities- Team collaboration and leadership skills
- Good verbal and written communication skills (internally and externally)
- Adaptability and problem-solving skills
- Strong attention to detail
- Customer-centric mindset
Physical & Mental Requirements While performing the duties of this job, the employee requires the ability to:
- Hear, read and comprehend, write and communicate
- Continuously sit, type and perform repetitive wrist motion
- Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
- Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
- Lift up to 40 lbs.
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
