Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies with an emphasis on Root Cause Identification and Resolution & Project Design and Implementations.
Essential Duties and Responsibilities
• Problem management and resolution of issues in a timely manner
• Prioritize tasks and meet deadlines
• The ability to mentor and guide Tier 1 and Tier 2 Teams, as needed
• Excellent IT documentation skills
Education/Experience/Certifications
• Bachelor's Degree preferred
• Certifications
o Citrix CCA-V, CCP-V strongly preferred
o Microsoft MCSE: Productivity strongly desired
• 8+ years hands-on IT experience
• Must possess excellent knowledge and experience using Microsoft Word, Microsoft Office, Excel, and Access
o Windows 2000/XP/Vista/7/8/10
o Windows Server 2000/2003/2008R2/2012R2/2016
o Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
o Microsoft Active Directory including Azure AD (Architect, Implementations, Migrations) o Microsoft Exchange 2003/2007/2010/2013 and Office 365 Email (Architect, Implementations, Migrations, Administration)
o Citrix Technologies (Architect, Implementations, Migrations)
• XenServer
• XenApp
• XenDesktop
• Web Interface
• Secure/Access Gateway
• NetScaler & WANScaler
o VMware Server Virtualization Technologies (Architect, Implementations, Migrations) o Citrix Application/Desktop Virtualization Technologies (Architect, Implementations, Migrations)
o Backup / DR strategies (Architect, Implementation and Administration)
o Systems Upgrades including security patch management
o Monitoring of system utilization and application performance
o Understanding of network infrastructures and troubleshooting various networking protocols including but not limited to TCP/IP, DNS, DHCP, etc.
o Experience with various network hardware systems such as but not limited to Cisco Switches, Dell Switches, Cisco ASA, HP ProCurve, SonicWALL, Fortigate, Palo Alto, Juniper, Cisco Meraki, Checkpoint, etc.
o Experience with various Enterprise level server hardware such as but not limited to Dell PowerEdge servers, HP ProLiant Blade servers, Cisco UCS servers, etc.
o Experience with Enterprise Storage solutions such as but not limited to ExaGrid, Compellent and Nimble
o Experience with Hyperconverged Technology a plus
