HTC Global Services

Infrastructure Network Engineer (Cisco Network Operations)

HTC Global Services • $85K — $110K *
Dearborn, MI 48126In-Person
Information Technology
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field.
  • 5+ years of experience in a NOC environment focused on change and incident management.
  • Strong expertise in Cisco networking technologies.
  • Deep understanding of infrastructure architecture including networking and storage solutions.
  • Proven background in global IT delivery, project management, and team leadership.
  • Excellent analytical, problem-solving, and multitasking skills.
  • Strong written and verbal communication skills across all organizational levels.

Responsibilities

  • Provide Level 3 incident, change, and configuration management to restore services.
  • Offer escalation support across enterprise network infrastructure.
  • Collaborate with various IT teams on network upgrades and integrations.
  • Install and configure Cisco networking hardware and software.
  • Manage and configure complex routing protocols effectively.
  • Support and implement Software-Defined Networking technologies.
  • Automate operational tasks through scripting and develop tools for infrastructure support.

Benefits

  • Flexible hybrid work options.
  • Opportunity for professional development and certifications.
  • Collaborative work environment with cross-functional teams.
  • Access to the latest networking technologies and tools.
  • Support for health and wellbeing initiatives.
Full Job Description
Job Title

Infrastructure Network Engineer (Cisco Network Operations)

Overview

We are seeking an experienced Infrastructure Network Engineer to support network operations, infrastructure maintenance, troubleshooting, and technical implementations within a Cisco-based enterprise networking environment. This role requires strong expertise in network operations, incident management, routing and switching technologies, automation, and infrastructure support in a 24/7 operational environment.

Key Responsibilities
  • Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
  • Provide escalation support for network infrastructure across enterprise environments.
  • Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations.
  • Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points.
  • Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP.
  • Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking.
  • Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN.
  • Automate manual operational tasks using scripting.
  • Assist with API development and tool integrations to support network infrastructure.
  • Perform advanced diagnostics using packet captures and system logs.
  • Document work within the ticketing system and communicate status updates to customers.
  • Coordinate with vendor partners to support operational activities.
  • Track and maintain Network Operations Center (NOC) metrics and KPIs.
  • Create and maintain technical documentation and knowledge articles.
  • Provide guidance and support to Level 1 and Level 2 support teams.

Required Qualifications
  • Bachelor's degree.
  • 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment.
  • Strong experience with Cisco networking technologies.
  • Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems.
  • Proven experience in global IT delivery, project management, and team leadership.
  • Excellent analytical and problem-solving skills.
  • Strong multitasking abilities.
  • Excellent written and verbal communication skills with the ability to communicate across all levels of an organization.

Preferred Qualifications
  • Experience developing and managing APIs.
  • Bachelor's degree in Information Technology or a related field.
  • Cisco Certified Network Associate (CCNA).
  • Cisco Certified Network Professional (CCNP).
  • CompTIA Security+ (or equivalent).
  • ITIL certification (or equivalent).

#LI-Hybrid #LI-CP1

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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