NCR Corporation

Infrastructure Change Manager

NCR Corporation$90K — $130K *
US-AnywhereRemote in Virginia, US
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field
  • 5+ years' experience in IT/Change infrastructure management for mid-size datacenters
  • Strong knowledge of Enterprise servers, storage, and security protocols (Windows, Linux, SQL, MongoDB, Oracle)
  • Proven ability to develop and implement infrastructure strategies and policies
  • Excellent leadership, team management, and communication skills
  • Vendor management experience including contract negotiation and SLA adherence
  • 8140 compliance required or must obtain certifications within 90 days

Responsibilities

  • Oversee day-to-day IT infrastructure operations including VMs, servers, and storage
  • Manage project schedules and vendor interactions for infrastructure activities
  • Implement security measures, manage ACAS reports, and ensure compliance standards
  • Monitor infrastructure performance and optimize efficiency with vendor collaboration
  • Lead and mentor IT team members, fostering a collaborative environment
  • Manage infrastructure budget and upgrade requests effectively
  • Ensure compliance with DoD contract requirements and maintain communication during maintenance windows

Benefits

  • Comprehensive alignment with DoD security standards
  • Work within a robust multi-time zone IT environment
  • Opportunity to lead and mentor a diverse IT team
  • Engagement with external vendors for enhanced service delivery
  • Participation in important Change Control Board meetings
  • Potential for professional growth within a DoD framework
  • Flexible work hours including afterhours and weekend shifts as required
Full Job Description
Job Title: Infrastructure Change Manager Location: Ft Gregg-Adams (must be local within 50 miles) Job Type: Full-time Job Summary: The Infrastructure Change Manager will be responsible for overseeing the design, implementation, and maintenance of the program enterprise infrastructure. This includes VMs, servers, storage, and other critical components to ensure optimal performance and security. The ideal candidate will have a strong technical background, Azure migration experience,  excellent leadership skills, and a proactive approach to problem-solving and be able to work both regular and afterhours/weekend shifts as required. DoD IT experience a plus, Secret Clearance a plus. Key Responsibilities: Manage and maintain IT infrastructure: Oversee the day-to-day operations of the Enterprise infrastructure for program. Monitor, build, decom systems, servers, storage, and other infrastructure components between both onprem and SaaS infrastructure datacenters for DOD Client. Build and manage project schedules to include vendor management. Manage and maintain IT infrastructure: Oversee the day-to-day operations of Enterprise infrastructure to include VMs, servers, storage, cloud and other infrastructure components. Review system alerts, escalate and follow up as required for operational stability. System is managed 24x7x365 in all time zones. Project Management: Create detailed work plans and schedules for OS upgrades, DB migrations, Datacenter shutdown activities, and other infrastructure related projects as needed. Ensure security and compliance: Manage weekly ACAS reports and tickets, follow up on all SOC tickets for remediation, and work with IA and Integratino teams to ensure DOD security standards (RMF, STIGS,etc) are enforced within the managed Lab, Production and COOP environments. Monitor environmental performance: Work with teams and Vendor to regularly assess the performance of infrastructure components and make necessary adjustments to optimize efficiency. Lead and mentor team members: Provide guidance and support to the IT team, fostering a collaborative and productive work environment between multiple teams and customer stakeholders. Budget management: Manage the infrastructure budget, to include software and hardware upgrades/refresh requests with customer. Vendor management: Collaborate with external vendors and service providers to ensure high-quality support and services. DoD contract compliance: Ensure all infrastructure activities comply with Department of Defense (DoD) contract requirements. Manage patching schedules and maintenance windows: Develop annual patching schedules for all enterprise and store level components. Participate and manage maintenance windows to ensure minimal disruption and optimal system performance. Ensure all systems are operational before end of maintenance windows and manage customer communication. Prepare and present monthly program Change Control Board. Prepare, present and attend customer CAB reviews as required. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 5+ years of experience in IT/Change infrastructure management experience for mid-size datacenters - Vendor management experience - Strong knowledge of Enterprise servers, storage, and security protocols (Windows, Linux, SQL, MongoDB, Oracle). - Excellent leadership and team management skills. - Proven ability to develop and implement effective infrastructure strategies, to include process documentation, policies, etc. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Vendor management skills: Proven experience in managing vendor relationships, including contract negotiation, performance monitoring, and ensuring service level agreements (SLAs) are met. - Experience with ACAS, SPLUNK, Trellix, Forescout, Dynatrace, Tivoli, a plus - 8140 compliance: Must be compliant with DoD 8140 standards or obtain compliance certifications within 90 days - Clearance required: Public Trust Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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