The Infrastructure and Systems Manager leads the team responsible for the reliability, security, scalability, and recoverability of Kimball Midwest's enterprise infrastructure and systems. This position provides people leadership and technical direction for Systems Administrators and Systems Engineers supporting network, server, storage, backup, virtualization, Microsoft 365, communications, and related platforms across the organization.
Responsibilities- Lead, develop, and retain a team of Systems Administrators and Systems Engineers by establishing clear expectations, assigning ownership, providing coaching and feedback, and supporting professional development.
- Own the operational health, availability, capacity, performance, recoverability, and lifecycle of enterprise infrastructure and systems services.
- Direct the monitoring and support of network, server, storage, backup, virtualization, Microsoft 365, communications, remote-connectivity, and related infrastructure platforms.
- Provide technical leadership and escalation support for complex incidents, engaging internal teams, vendors, and other resources through resolution.
- Ensure infrastructure incidents, problems, and changes follow established processes for escalation, communication, root-cause analysis, corrective action, documentation, and lessons learned.
- Build and manage infrastructure roadmaps and priorities encompassing modernization, lifecycle management, resilience, capacity, technical debt, and security remediation.
- Partner with IT leadership, Cybersecurity, Architecture, Product teams, Production Operations, and business stakeholders to plan and deliver infrastructure initiatives.
- Ensure infrastructure solutions are designed, implemented, documented, secured, monitored, and maintained to be reliable, supportable, scalable, and aligned with business needs.
- Maintain effective backup, recovery, and disaster-recovery capabilities, including documented recovery procedures and regular testing.
- Manage infrastructure budgets, forecasts, licensing, renewals, vendor relationships, hardware and service investments, and related financial recommendations.
- Establish and continuously improve consistent engineering, operational, documentation, and change-management practices.
- Participate in planned maintenance and after-hours escalation support as business needs require.
Qualifications- Five or more years of progressively responsible experience supporting enterprise infrastructure and systems.
- Two or more years of formal people-management, supervisory, or equivalent team-lead experience, including coaching, workload prioritization, performance management, and employee development.
- Broad experience across several enterprise technology areas, such as:
- Windows and Linux servers
- Enterprise networking and remote connectivity
- Virtualization and hybrid infrastructure
- Storage, backup, recovery, and disaster recovery
- Microsoft 365 and identity services
- Infrastructure security and vulnerability remediation
- Demonstrated experience leading infrastructure operations, production support, incident response, change management, lifecycle planning, and cross-functional technical initiatives.
- Experience managing technology vendors, service providers, licensing, renewals, budgets, or infrastructure investment recommendations.
- Ability to translate technical risk, service health, capacity, and investment needs into clear recommendations for technical and business audiences.
- Strong leadership, communication, collaboration, prioritization, and problem-solving skills.
- Ability to participate in occasional after-hours escalations and planned maintenance.
Additional InformationThis is a fully on-site position reporting to the office Monday through Friday.We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
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