Salary : $60,894.29 - $106,565.06 Annually
Location : PENNINO BUILDING, 12011 GOVERNMENT CENTER PKWY, FAIRFAX (EJ27), VA
Job Type: FT Hourly W BN
Job Number: 26-01334
Department: Neighborhood & Community Svcs
Opening Date: 08/29/2026
Closing Date: 9/4/2026 11:59 PM Eastern
Pay Grade: S21
Posting Type: Open to General Public

We are seeking motivated individuals to join our Technology Services unit. This position participates as an integral member of Technology Services Unit. Under supervision, assists with PC/telecommunications support to customers, including the installation and configuration of hardware and software; accurately documenting symptoms and problems and relaying this information to the support team. Provides problem resolution over the phone, remote desktop, in-person support; and performing related work as required. Advises, trains, and assists users on how best to utilize systems. Creates and manages databases, procedures, and documentation, including equipment inventory of utilized equipment. Helps meet the demands of a fast-paced technology environment and be a part of an organization that makes a daily difference in Fairfax County communities.
Illustrative Duties
Troubleshoots problems related to PC's and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed;

Monitors network components for inventory purposes;

Assists in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components;

Loads and test computer software;

Creates/updates icons;

Relocates dumb terminals, printers, and reconnecting cables;

Performs password and other various levels of security support on all network systems;

Provides help desk and inventory control support;

Collects data on system events and performance for reports and analysis.

Required Knowledge Skills and Abilities
Some knowledge of communications protocol and standards;

Some knowledge of personal computers and personal computer software application packages and development products;

Some knowledge of personal computer and network/telecommunications architecture and equipment;

Ability to communicate technical ideas clearly and effectively both orally and in writing;

Ability to provide one-on-one training and support to computer users;

Ability to perform personal computer, network/telecommunications system troubleshooting, both on software and hardware problems;

Ability to implement or coordinate equipment repairs and solve software problems;

Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of personal computers and data communications equipment;

Ability to maintain records and write reports.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination education, experience, and training equivalent to graduation from high school; plus either one year of specialized experience or two years of general experience in the installation and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate's degree in computer science or related field.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Experience with supporting computers in a Public Access environment.
• Experience using remote desktop support tools to resolve computer issues.
• Experience with computer imaging systems to configure computers on the enterprise networks.
• Experience performing end-user desktop support in a multi-site environment.
• Experience documenting work and processing help desk tickets.
• Experience supporting end users in a Microsoft Windows environment, including support of MS Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems.
• Experience using analytical skills and automated utilities to perform diagnosis and problem resolution.
• Excellent written and oral communication skills with the ability to write technical documentation.
• Ability to manage multiple priorities, tasks, and completing deadlines under pressure.
• Ability to operate in a team environment with shared responsibilities.

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature; however, incumbent may be required to do some walking, standing, bending, and carrying of items up to 25 pounds. Ability to communicate verbally and in writing. Ability to operate keyboard-driven equipment. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home () We encourage candidates who are bilingual in English and another language to apply for this opportunity.

#LI-LD1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply. If you do not have a degree, please select "Not applicable."

• Computer science
• Information systems
• Electrical and computer engineering
• Information technology
• Software engineering
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list your area of study. If this question does not pertain to you, or you do not have a degree, enter "Not applicable."
05

How many years of full-equivalent specialized or general experience do you have in the installation and troubleshooting of personal computers or network/telecommunications systems?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

06

Do you currently possess a valid driver's license?

• Yes
• No

07

How many years of full-time equivalent experience do you have supporting computers in a Public Access environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

How many years of full-time equivalent experience do you have using remote desktop support tools?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

How many years of full-time equivalent experience do you have using computer imaging systems?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

10

How many years of full-time equivalent experience do you have performing end-user desktop support?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

11

How many years of full-time equivalent experience do you have performing end-user desktop support in a multi-site environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

12

How many years of full-time equivalent experience do you have tracking work in a ticket management system?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

13

Do you have experience using analytical skills and automated utilities to perform diagnosis and problem resolution?

• Yes
• No

Required Question