THE ROLEAs the (Sr) Director, Food & Beverage Technology, you will:
- Own the complete Food & Beverage technology stack: POS, KDS, reservations, F&B ERP/inventory management, labor scheduling, payment processing, digital signage, and network infrastructure
- Own end-to-end delivery of Food & Beverage technology implementation for our flagship boutiques
- Lead RFP, vendor selection, and deployment including KDS, table management, online ordering, and payment certification
- Govern the implementation partner relationship - holding the partner accountable to timeline, budget, and quality on a flagship-grade build
- Stay current on technology innovations and bring relevant emerging capabilities to leadership for consideration, including owning and developing the technology roadmap in partnership with Food & Beverage business partners
- Own the integration between Food & Beverage technology systems and Aritzia's unified customer data layer, ensuring every guest interaction contributes to the client profile
- Coordinate with loyalty program integration, ensuring Food & Beverage spend is recognized within the broader Aritzia client relationship
- Make integration architecture decisions that affect both Food & Beverage and Retail technology domains
- Build, scale, and lead the Food & Beverage technology team
- Represent Food & Beverage Technology in cross-functional leadership forums and executive presentations
- Manage all Food & Beverage technology risks, decisions, and escalations, with direct accountability
- Partner with Finance on ongoing budget management and forecasting for the Food & Beverage technology portfolio
- Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
THE QUALIFICATIONSThe (Sr) Director, Food & Beverage has:
- Proven and best-in-class skills, education, experience and/or applicable certifications:
- 10+ years of technology leadership experience, with significant exposure to food and beverage, hospitality, or restaurant technology environments
- Deep knowledge of F&B technology ecosystems - POS platforms (Oracle MICROS Simphony strongly preferred), KDS, reservations systems, inventory management, and labor scheduling
- Proven experience delivering complex, multi-vendor technology implementations in elevated dining or premium hospitality environments
- Strong commercial acumen - experience negotiating enterprise software agreements and managing implementation partner relationships to fixed-fee deliverables
- Track record of building new technology capabilities or teams from the ground up, not just inheriting established ones
- Experience integrating hospitality technology systems with enterprise customer data platforms or loyalty programs
- Excellent stakeholder management skills - comfortable operating at the executive level and with front-line operations teams simultaneously
- Global experience, especially within North America
- Experience at a premium retail, luxury hospitality, or lifestyle brand is strongly preferred
- A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
- The ability to set clear objectives and design a strategy that inspires the team
- A dedication to quality and investing in results and new business opportunities that add value
- A deep understanding and commitment for the industry in which we operate
THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:
- Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
- Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration.
- Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
- The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
