OverviewThe Summit at Snoqualmie is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This is a hands-on, field-facing leadership role responsible for the resort's physical infrastructure, endpoint deployment, and in-person support for guests and team members across the resort's base areas.
ResponsibilitiesThe following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
- Long Term Thinking
- Maintain and configure local property network topology - switches, access buildings, and endpoint connectivity - and support other locally hosted property systems, documenting infrastructure using tools such as NetBox as the shared services model continues to mature.
- Maintain accurate local documentation of physical infrastructure (cable runs, closet layouts, device inventory) and keep it aligned with the corporate CMDB/asset system.
- Excellence in Execution
- Own local physical infrastructure delivery: cabling installation and repair (network, voice, fiber), network facility upkeep, and endpoint deployment across workstations, laptops, mobile devices, POS terminals, and phones.
- Execute Moves/Adds/Changes (MACs) and endpoint lifecycle tasks - provisioning, imaging, replacement, and retirement - according to corporate-defined standards.
- Attitude is Everything
- Act as the on-site escalation point and coordination hub between the resort and Boyne Corporate IT Operations for incidents, problems, and requests that exceed local scope - including server/VMware administration, Cisco network design, Avaya PBX configuration, and enterprise POS/LOB platform issues.
- Maintain a constructive, effective working relationship with Boyne Corporate Business Solutions, escalating and coordinating business application issues, updates, and rollouts at the resort.
- Develop Great People
- Mentor and develop the resort IT team, building field service, customer-facing, and troubleshooting skills across the group.
- Coach team members through escalations and on-call situations, using real incidents as teaching opportunities rather than handling them alone.
- Support hiring, onboarding, and seasonal ramp-up for resort IT roles in partnership with resort HR.
- Serve First
- Serve as the resort's primary face-to-face support presence: walk the property, resolve issues at the point of impact, and follow through until the guest or team member is back in operation.
- Prioritize field work based on guest and revenue impact, giving first attention to ticketing, POS, and rental systems during operating hours.
QualificationsWhat we are looking for:
Required- Five or more years of information technology experience, or an equivalent combination of education and training, ideally including hands-on field service, cabling, or endpoint deployment work.
- Working knowledge of Windows workstation setup, repair, and troubleshooting, and end-user Windows and Office 365 administration.
- Demonstrated ability to lead, schedule, and prioritize the work of a small technical team, including on-call coverage.
Preferred- Prior IT experience in a resort, hospitality, retail, or other multi-site operating environment.
- Familiarity with Cisco switching, Avaya or comparable PBX platforms, VMware, and enterprise POS systems in a supported or escalation capacity.
- Experience with infrastructure documentation tools such as NetBox and with corporate CMDB/asset systems.
Click here for full job descriptionJoin our team and enjoy The Summit Experience!
This position is elgible for goal attainment incentives
Benefits include: health, dental, vision
Team member will accrue PTO and will earn 2 weeks or more in a 12 month period.
All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.
