Salary : $95,888.00 - $123,572.80 Annually
Location : Town of Los Gatos, CA
Job Type: Full-Time
Job Number: 2026-014
Department: Information Technology
Opening Date: 08/04/2026
Closing Date: 8/30/2026 11:59 PM Pacific

Information Technology Technician
Hourly Rate: $46.0996 - $59.4130 (DOQ)
Filing Deadline: August 30, 2026

The Town of Los Gatos is recruiting for an IT Technician to work in a dynamic, customer service-oriented and fast-paced environment where problem solving, attention to detail, multi-tasking, and strong communication skills are a must. The IT Technician installs, maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment, and Town-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to Town staff; and performs related work as required. This position will report to the IT Director. Clickfor the full job description. This position is represented by the This position is not eligible for a remote or hybrid work schedule.
Ideal Candidate

Candidates who are successful in this position demonstrate a strong commitment to customer service, possess excellent communication (verbal and written) and decision-making skills; thrive in a fast-paced environment; can work effectively with moderate degree of independence; are detailed oriented and organized; self-assured with the ability to exercise a high degree of common sense and sound judgment; highly motivated and can tactfully and effectively interact with the others, especially when communicating technical information to non-technical-users.
Duties and Responsibilities

• Troubleshoots problems related to all local and wide area network systems, servers, firewall, computer workstations, operating and systems software; and data communications equipment.
• Assists in projects assigned, including equipment moves, change in departmental software or hardware, network systems and/or operating systems changes; coordinates schedules.
• Recommends and coordinates procurement, acquisition and support of computer hardware, software, voice and data communication systems and network security appliances.
• Installs computer workstations, servers, printers and peripherals.
• Installs,configures,andtroubleshootsofftheshelfsoftwareproducts.
• Provides technical support for Internet and Intranet applications.
• Responds to computer disruptions and failures.
• Schedules vendor maintenance and repair activities.
• Performs software reloads and upgrades for desktop computer systems.
• Performs system backups and restores workstations and servers for Windows platforms.
• Provides user support regarding operational, system, equipment and software questions and problems, implements system-wide security measures, performs diagnosis of hardware problems.
• Provides support for critical systems such as public safety, financial management, geographic information system, and document management.
• Performs related duties and responsibilities as required.

Minimum Qualifications
Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying equivalent to an Associate's degree from an accredited college or university with major course work in a field such as computer science, information technology systems or a related field, and one year of experience in information systems and support.

Substitution: Three (3) years of increasingly responsible experience in information systems and support may substitute the required education and completion of high school or equivalent. Experience substitutions are determined at the discretion of the Town of Los Gatos.

Application and Selection Process
To be considered for this career opportunity, click on the "Apply" button to complete the online application. Resumes may be attached, but not accepted in place of a complete online application. Only complete applications will be accepted.

Applications will be screened in relation to the criteria in this job announcement. Meeting the minimum qualifications does not guarantee continuation in the process. Only the most qualified applicants with the most relevant experience and education will be invited to continue in the selection process. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.
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