We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team in Danielson, CT. This role is 100% on site.
As the IT Service Manager for SPIROL you will:
- Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently.
- Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations.
- Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team.
- Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing.
- Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.
The successful candidate should have:
- Bachelor's Degree in Information Technology or Computer Science.
- 8-10 years of progressive experience in an IT function, with 3-5 years in a management role.
- Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment.
- Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy.
- Experience managing helpdesk functions, network engineering, and/or other IT professionals.
WHY SPIROL:
- Competitive Compensation Structure
- Health/Dental/Vision/Life Insurance
- Disability Insurance
- 401(k) with Company Matching
- ESOP Pension
- Pet Insurance
- Paid time off
- Employee Referral Bonus Program
- Education Assistance Program
- Employee Assistance Program
Careers Video Link:
