INFORMATION TECHNOLIGY MANAGER

General Dynamics Information Technology, Inc.

$147K — $199K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7 + years of relevant IT experience, particularly with DoD efforts
  • 5 years of managerial experience within the DoD
  • Ability to manage a dispersed workforce and IT department of over 200 FTEs
  • Familiarity with enterprise network performance management
  • Bachelor's degree in information technology or related field
  • Must possess an Active DOD Top Secret Clearance
  • Ability to obtain a USN Common Access Card (CAC) for military installation access

Responsibilities

  • Lead and mentor a diverse team of engineers and administrators.
  • Foster collaboration and a culture of continuous improvement.
  • Oversee the delivery and operational management of IT services.
  • Ensure service levels meet agreed-upon metrics and address deviations.
  • Provide technical leadership for the design and maintenance of IT services.
  • Stay updated on industry trends to recommend innovative solutions.
  • Develop strategies to optimize service delivery and enhance customer satisfaction.

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Support for internal career mobility
  • Opportunities for professional growth and education
  • Access to cutting-edge technology
  • Paid vacation and holidays
Full Job Description
Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Information Systems, People Management, Systems Management
Certifications:
None
Experience:
7 + years of related experience
US Citizenship Required:
Yes

Job Description:

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on an Information Technology Manager (Network Operations and Cybersecurity Program) on our team to support Navy Enterprise Tactical Training Network activities. This position is located on client site in the Virginia Beach, VA area.

RESPONSIBILITIES INCLUDE:
  • Lead a team of diverse engineers and administrators, providing guidance, mentorship, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
  • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
  • Collaborate with stakeholders to align digital services with business objectives and technological advancements.
  • Proactively evaluate, identify, and recommend configurations or changes to configurations that will enhance performance.
  • Experience with Change Management, maintenance windows and deconflicting maintenance activities.
  • Maintain and provide audit information including access, general logs, and application logs
  • Use and maintain procedures and documents to operate and maintain the infrastructure.
  • Adhere to network administration requirements and policies, network systems management and troubleshooting (e.g., performance, problem, change and capacity monitoring), bandwidth management, protocol usage statistics (e.g., identify top talkers by protocol) procedures to ensure all services are operating as intended. Execute network monitoring and problem management procedures, including responding to escalation thresholds that don't comply with requirements and adhere to defined policies.


Required:
  • Must have an Active DOD Top Secret Clearance
  • Seven (7) years of information technology experience with DoD efforts
  • Five (5) years of managerial experience with DoD efforts
  • Experience with providing oversight and maintenance of devices, including drivers, patches, and client application management
  • Experience managing enterprise network for optimal performance
  • Experience managing an IT department/program of over 200 FTEs
  • Experience gathering and reporting on performance metrics and monitoring the performance of critical components to include, but not limited to availability/uptime, response time, end-to-end throughput, bandwidth utilization, load balancing, and potential error conditions
  • Ability to obtain a USN Common Access Card (CAC) and obtain access to military installations.
  • Experience managing dispersed workforce in support of operating and maintaining an integrated network as well as a dispersed group of networks
  • Bachelor's degree in information technology or related field


Desired:

  • Familiarity with synthetic training environment
  • Advanced degree in Information Technology or related field
  • Navy specific network and cyber experience
  • Location: Virginia Beach, VA


• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Virginia Beach

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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