Information Service director

Sugar Maple Health • $80K — $110K *
North Ridgeville, OH 44039In-Person
Information Technology
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Associate's degree or higher in Information Systems, Computer Science, or related field
  • At least 2 years of relevant experience in IT
  • Preferred experience with Microsoft Network Environments, Active Directory, and MS Office
  • Helpful experience with OnBase, GIS, VoIP, and scripting languages
  • Strong organizational skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Supervisory, management, or leadership experience is desirable.

Responsibilities

  • Supervise the Computer Services staff and conduct employee assessments.
  • Manage technology-based projects in alignment with City Administration goals.
  • Decide on the procurement of hardware and software.
  • Prepare and manage the Computer Service Department annual budget.
  • Ensure city staff have effective technology equipment for their assignments.
  • Coordinate and manage computer service contracts.
  • Oversee IT security controls and network administration activities.

Benefits

  • Opportunity to impact city-wide technology efforts.
  • Engagement with various city departments to enhance technology functionalities.
  • Involvement in strategic planning for technology advancements.
  • Professional development through training programs.
  • Access to cutting-edge technology and systems.
Full Job Description
About the job Information Service director

Position Overview:

As part of the city's technology staff, the Information Service Director/Network Coordinator (ISD/NC) is responsible for administering and maintaining the City's computer network, telephone system and overall technology efforts: coordinates the purchase of data processing, network and telecommunications hardware and software; troubleshoots hardware, software and data processing and network problems; assists City departments in evaluating technology needs, hardware and software packages; coordinates or conducts training for the City staff; assists City departments in purchasing equipment, and implementing systems, including web development and integration; support technology infrastructure, telecommunications, hardware and software of all city departments; assistance in the analysis and evaluation of vendor-supplied products and services in accordance with the city's requirements and specifications; assist in or coordinates the acquisition, installation and application of vendor products and services. The Information Services Director/Network Coordinator (ISD/NC) oversees network administration activities for the City, Police and Fire.
The Information Service Director/Network Coordinator reports to the Safety Service Director.
Essential Job Functions
  • Supervisor of the Computer Services staff; conducts employee assessments; schedules training.
  • Manage technology based projects and work plans under the direction of the City Administration.
  • Decision maker for the purchase of hardware and software.
  • Prepare Computer Service Department annual budget; adhere to funded appropriations and; provide a two-three year forecast for future purchases and refresh cycle.
  • Ensure that the City staff has the proper technology equipment to effectively perform job assignments.
  • Coordinate, recommend, and administer computer service contracts.
  • Oversee Information Technology security controls.
  • Perform network administrator activities regarding directory services, Email, file and print, and all other network and server roles, initiates assessment and resolution of network performance issues; maintain system backup procedures; administration of usage rights.
  • Oversee the contracted IT firms to maintain network, communications, hardware and software.
  • Assist in the analysis/evaluation, implementation/training of vendor-supplied software and hardware products.
  • Oversee the maintenance, and troubleshooting of the LEADS (State of Ohio Law Enforcement Automated Data System) at the Police Dept.
  • Assist in the recommendation of external vendors to complete computer, telephony, and site enhancements.
  • Analyze workflow, recommend time/cost saving methods; assist implementation.
  • Oversee the City's telephone, telecommunications and voice mail systems.
  • Provide second-tier support for IT issues to city employees including printing and hardware diagnostics, connectivity issues, and software support.
  • Cyber Security- Must maintain Cyber Security protocols and safety measures to protect the citys network.
  • Create and maintain a crisis management plan.

Non-essential Job Functions
  • Performs major repairs and upgrades to PC, laptop, peripherals and communication equipment.
  • Skilled in organizing, writing and presenting documentation and presentations.
  • Provide technical assistance to staff, contributing to the problem-solving task; identify ways to improve performance through emerging technologies.
  • Monitor bandwidth and wireless infrastructure.
  • Conduct or oversee training programs.
  • Performs other related duties as assigned by the City Administration.

Requirements
  • New employees must successfully pass a background investigation in order to troubleshoot theLEADS (State of Ohio Law Enforcement Automated Data System) at the Police Dept.
  • Ability to multitask and handle a high pressure environment with timelines
  • Strong organizational skills and attention to detail required.
  • Requires discretion in regards to confidential data.
  • Dependable and trustworthy.
  • Available for overtime and/or on-call response.

Education and Experience
  • Associate's degree or higher in Information Systems, Computer Science or other related fields and at least 2 years experience in a related field, or any equivalent combination of experience, certifications, and training which provides the skill set necessary.
  • Preferred Experience with: Microsoft Network Environments including Active Directory,
  • Exchange, MS SQL, Windows Update, Windows Desktop and Server Operating Systems and MS Office applications; Web Design & Maintenance.
  • Helpful Experience with: OnBase, GIS, VoIP, Scripting Languages
  • Combination of training, and experience that will indicate possession of the skills, knowledge and abilities to perform major computer/network system upgrades; communicate effectively to City staff and general public; understand and follow complex oral and written instructions; communicate effectively both in oral and written forms; prepare routine reports of work accomplished and follow priorities.
  • Supervisory / Management / Leadership experience desired.

About Sugar Maple Health

Sugar Maple Health Careers

Joining Sugar Maple Health presents an unparalleled opportunity to become part of a leading team in the healthcare industry. This company stands out as a beacon of innovation, leadership, and professional growth.

Explore Job Opportunities

Sugar Maple Health is actively seeking passionate, creative, and solution-driven team players. Explore open positions that align with your skills and interests in a company that values diversity and leadership. Sugar Maple Health offers a range of job opportunities, from clinical roles to administrative positions, each contributing to the overarching goal of enhancing health services.

Internship Programs

Kickstart a career in healthcare with Sugar Maple Health’s internship programs. These positions are designed to provide hands-on experience in a supportive and dynamic environment, helping interns develop crucial skills and gain valuable industry knowledge.

Professional Growth and Development

Sugar Maple Health is committed to the professional growth of its team members. With comprehensive training programs and continuous learning opportunities, employees can expand their expertise and advance their careers within the company. Leadership development and diversity training ensure that all team members are equipped for success and prepared to lead.

Benefits and Culture

The culture at Sugar Maple Health is built on a foundation of support and inclusivity, ensuring a workplace where everyone can thrive. Employees enjoy a competitive package of benefits that promote a healthy work-life balance, including health insurance, retirement plans, and wellness programs.

Hiring Process

The hiring process at Sugar Maple Health is designed to be transparent and efficient, starting from the initial job posting to the final interview. Candidates are encouraged to submit a detailed resume and prepare for an interview that assesses both skills and cultural fit. Networking and internal referrals also play a crucial role in the recruitment strategy, emphasizing the company's commitment to building a cohesive team.

Career Advancement

Sugar Maple Health believes in nurturing talent and recognizing hard work. Career advancement is a key focus, with numerous employees rising through the ranks to take on more challenging roles. The company supports career mobility and encourages employees to pursue new opportunities within.

Stay Connected

For those interested in joining Sugar Maple Health, keep up to date with the latest news, job alerts, and insider tips through the company’s career blog. Personalize your subscription to receive updates that match your career preferences and discover the rewarding opportunities that await at Sugar Maple Health.

Join the Team

Search for open positions at Sugar Maple Health that match your skills and interests. Positions are available for those who are driven to excel in a professional healthcare setting and contribute to a team that is making a difference.

SEARCH SUGAR MAPLE HEALTH JOBS

Read Careers Blog

Stay informed with career tips, industry insights, and success stories directly from the professionals at Sugar Maple Health.

Job Alert Emails

Customize your alerts to receive updates on job opportunities, employment news, and professional insights tailored to your preferences. Explore the exciting and rewarding career paths at Sugar Maple Health.
Learn more about Sugar Maple Health
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Sugar Maple Health

More Information Technology Jobs

Find similar Information Service director jobs:

NationwideNorth Ridgeville, OH