Job Description
Information and Tools Analyst
The Role
Serve as an Information and Tools Analyst supporting technical administration, system maintenance, and operational coordination across key R&D business tools and processes. This role combines platform ownership, IT liaison support, SharePoint governance, reporting/dashboard development, and AI tools support to help ensure critical tools, policies, and workflows are maintained effectively.
What You'll Do
Planisware Administration and Support
• Lead technical administration and day-to-day maintenance support for Planisware, Program Management Software
• Coordinate issue resolution, user training and support, system updates, and ongoing platform health
• Partner with business and technical stakeholders to improve reliability, usability, and governance of the tool
• Help maintain supporting documentation, access controls, and administrative processes
IT Liaison Support
• Serve as liaison for IT-related coordination, including asset management and software requests
• Support intake, tracking, and follow-through for end-user technology needs
• Help bridge business needs with enterprise IT processes and support teams
Compliance and Policy Adherence
• Support compliance activities tied to Information Lifecycle Management (ILM), internal publications, and human subject research policies
• Help maintain adherence to required processes, documentation, and internal controls
• Coordinate with stakeholders to ensure policy-related requests and reviews are completed accurately and on time
• Identify gaps, risks, or follow-up actions needed to improve policy compliance
SharePoint Governance and Site Maintenance
• Oversee SharePoint governance practices and support ongoing maintenance of site content, structure, access, and usability in alignment with organizational standards
• Support content owners and stakeholders in following governance expectations
Operational Reporting and Dashboard Oversight
• Support oversight of operations dashboards, including IP metrics, scorecards, and resource management
• Help maintain data quality, reporting consistency, and stakeholder visibility into key metrics
• Coordinate updates, enhancements, and recurring reporting needs with business partners
• Assist in translating operational needs into dashboard and workflow improvements
AI Tools Enablement and Support
• Support evaluation, adoption, and day-to-day use of AI tools that improve team productivity and operational efficiency
• Partner with business and technical stakeholders to support governance-aligned use of AI tools, including appropriate documentation and process adherence
• Assist with implementation, maintenance, user guidance, and continuous improvement of approved AI capabilities and workflows
Your Skills & Abilities (Required Qualifications)
• Bachelor's degree in business, information systems, computer science, software engineering, or a related field, or equivalent practical experience
• Experience supporting enterprise tools, technical administration, systems coordination, or business operations
• Strong organizational skills with the ability to manage multiple priorities across technical and operational work
• Experience working across cross-functional teams and coordinating with both business and IT stakeholders
• Strong written and verbal communication skills
• Ability to work independently, identify issues, and drive follow-through to resolution
• Experience with compliance, governance, documentation, or policy-based processes
What Will Give You a Competitive Edge (Preferred Qualifications)
• Experience with Google Workspace
• Experience administering or supporting Planisware or a similar project and portfolio management platform
• Experience with SharePoint governance, site administration, and content maintenance
• Experience supporting evaluation, implementation, or governance of AI tools in a business environment
• Ability to understand and write JavaScript
• Experience using Power BI or other business intelligence and data visualization software
• Experience creating or supporting Power Automate workflows
• Familiarity with asset management, software request processes, and end-user technology support
• Strong ownership mindset and accountability for results.
• Strong collaboration, stakeholder management, and communication skills.
• Strong problem-solving, prioritization, and execution capability.
• Ability to work effectively in a dynamic, cross-functional environment.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
