Role description
nformatica Support Lead
Location USA Bloomington Indiana Remote
Technical Skills Primary
Primary Technologies Informatica PC Application Platform expereince
Database Technologies SQL MS SQL Server Azure
Adherence to Application support SLA managing best practices
Handson experience with End to end monitoring troubleshooting and stability of all Informatica jobs across Prod Non Prod environments
Lead major incident triage calls for critical ETL failure
Overseeing daily health check for failures and performance degradation
Assist in application upgrade on the environment
Coordinating with development team for fixing the failures
Coordinating with QA team on data validation failures
Supporting in production release and deployment process
Incident Problem Management
Root cause analysis for recurring issues
Performance tuning at a basic level cache queues agents
Familiarity with ITIL processes for AMS support
Tools
Ticketing systems ServiceNowJira
Monitoring tools
Version control basics GitSVN for migration scripts
Technical Skills Secondary Nice to have NOT MANDATORY
Understanding on Cloudera platform
Experience on Informatica Platform Admin support activities as below
oManage user creation permissions roles groups
oRestart services Repository Service Integration Service
oMonitor domain health space issues server downtime
oOversee repository backups and security updates
oSupport IDMC cloud administration
Familiar with Agile software development methodologies preferable JIRA
Soft Skills
As this is an onsite role must have strong written and oral communication skills
Strong ability to work with client stakeholders
Managing critical support and ticket prioritization process
Ability to manage offshore team work and SLA review
Lead an onsiteoffshore model team to ensure seamless collaboration
Strong collaboration skills with crossfunctional teams and stakeholders supported by effective communication
Proven ability to coordinate seamlessly with offshore teams and manage deliverables across different time zones
