As an Info Systems Lead Technician (Executive Support), you will be responsible for delivering premium, discreet, and proactive IT support to the executive leadership team. Serving as a highly skilled technical professional with responsibility for addressing complex technical needs with precision and urgency. Going beyond traditional support functions by applying strategic thinking, advanced troubleshooting expertise, and a deep understanding of executive-level technology requirements to ensure a seamless and elevated support experience.
Info Systems Lead Technician (Executive Support) Key Responsibilities: Executive Technical Support:- Provide white-glove technical support for executives and Board members, including laptops, mobile devices, home office technology, and urgent after-hours support.
- Troubleshoot and resolve complex hardware, software, and connectivity issues with minimal disruption to executive operations.
Audio/Visual (AV) Management:- Design, operate, troubleshoot, and maintain enterprise A/V and video conferencing solutions supporting executive meetings, board sessions, presentations, and major organisational events.
- Ensure reliable A/V performance through system optimisation, documentation, vendor coordination, and integration with collaboration platforms and IT infrastructure.
Operational & Administrative Support:- Serve as the primary liaison between executives and IT teams to coordinate issue resolution, technology support, and technical projects.
- Manage executive technology assets, vendor relationships, procurement activities, and special IT initiatives.
Strategic & Advisory Functions:- Research, evaluate, and recommend technology solutions that enhance executive productivity, collaboration, and security.
- Partner with IT and security teams to protect executive systems and provide subject matter expertise on emerging technologies.
Technical Expertise:- Demonstrated knowledge of desktop, mobile, networking, and operating system support across Windows, macOS, iOS, and Android environments.
- Experience with automation, A/V technologies, control systems, and cybersecurity best practices in an enterprise environment.
Field Support & Availability:- Travel as needed to install, repair, and support technology solutions for executives and Board members.
- Participate in on-call and after-hours support to resolve critical technical issues and ensure business continuity.
Info Systems Technician Lead Requirements:- Associate degree or equivalent specialized training in a computer-related field is required.
- 8-10 years of experience in IT technical support, with direct support of C-suite executives required.
- Proven ability to manage complex projects and lead technical initiatives.
- Proven ability to manage multiple priorities in a fast-paced, high-pressure environment.
Info Systems Technician Lead Compensation:SCCU Benefits:- Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
Schedule:Monday - Friday
8:00am-7:00pm - Flexible
Weekends, as needed
