Qualifications

• Minimum 20 years in management consulting, technology advisory, or corporate leadership.
• At least 10 years in Utilities or Energy sector, managing customer-facing operations.
• Proven track record in AI or advanced machine learning solutions deployment in customer care.
• Led three large-scale CX transformation programs from inception to stabilization.
• 7+ years advising C-level executives on technology strategy.
• Experience leading cross-functional global teams of data scientists and consultants.
• Background interfacing with regulators for tech investments and data compliance.

Responsibilities

• Lead transformational initiatives within the Utilities and Energy sector.
• Design and implement AI and machine learning solutions for customer care.
• Advise C-suite executives on strategic technology decisions.
• Manage multi-disciplinary teams across global locations.
• Navigate regulatory frameworks for technology modernization.
• Select and oversee major software vendors and technology partners.
• Drive large-scale customer experience programs from start to finish.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage including dental and vision.
• Family support through maternal and parental leave.
• Insurance options for auto, home, and identity theft protection.
• Professional growth benefits including commuter incentives and training reimbursement.
• Generous time-off policies including vacation and sick leave.
• Legal and financial assistance services including a 401K plan and performance bonuses.