Job Summary:Lead, manage and organize the department to drive growth, deliver exceptional service quality, and enhance overall profitability. Qualified to perform the full scope of industrial electronics technician responsibilities, with a strong focus on both in-service center operations and field service support.
Key Responsibilities:- Evaluate incoming internal and external inquiries and determine required actions and resources.
- Prepare quotations, data packages, and maintain accurate records of job status, approvals, and parts.
- Provide technical support, on-the-job training, and recommend equipment and external training for department staff.
- Ensure all completed work meets ISO 9001 and client/company quality standards.
- Address customer issues promptly to maintain strong satisfaction and retention.
- Assist with purchase orders, supplier coordination, and follow-up on open quotes.
- Coordinate equipment pick-up and delivery with customers and logistics teams.
- Promote effective communication between sales, production, and other departments to support smooth project execution.
- Support company marketing efforts and represent the organization at industry events and trade associations.
- Enforce safety procedures, proper use of protective gear, and adherence to company policies.
- Perform additional duties as assigned by the upper managenent
Qualifications:- Knowledge of ISO 9001 standards, expectations, and effort.
- Commitment to providing exceptional customer service and satisfaction, with the ability to build and maintain strong relationships with key clients and stakeholders.
- Strategic mindset with the ability to develop and implement effective sales strategies to drive business growth and market expansion.
- Strong analytical skills and ability to interpret sales data and market trends to make informed decisions and drive strategic initiatives.
- Excellent verbal and written communication skills, with the ability to deliver compelling presentations and effectively communicate with internal and external stakeholders.
- Solid understanding of the electromechanical industry, products, applications, and market dynamics.
- Strong team player with the ability to collaborate effectively with cross-functional teams and departments to achieve common goals.
- Experience in community engagement and representing the company in industry events, trade shows, and association meetings is preferred.
Physical Abilities:To perform this job successfully, an individual must be able to:
- Regularly lift and/or move up to 25lbs; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Maintain a safe and friendly workplace environment. Promote safety by leading as an example with the proper PPE when working or travelling through the work areas of the workplace.
The salary range is $80,000 - $130,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth's total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.
This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.
