TeleTech

Incident Response Analyst, Senior

TeleTech$86K — $198K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of incident response experience
  • Experience with Advanced Persistent Threat (APT) or Financially Motivated (FIN) actors
  • Proficient in client-facing communications
  • Hands-on experience with Microsoft Defender EDR
  • Knowledge of Security Operations Center (SOC) best practices
  • Ability to collaborate with government staff for process improvements
  • Skilled in clear report writing and quality assurance
  • Bachelor's degree
  • Senior level Incident Response Certification

Responsibilities

  • Respond to and investigate cybersecurity incidents
  • Analyze solutions for complex problems
  • Implement proactive measures to prevent incident recurrence
  • Act independently with some oversight
  • Contribute to client relationship management
  • Collaborate with auditors on incident response processes

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and tuition assistance
  • Work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Incident Response Analyst, Senior
The Opportunity:

Respond to cybersecurity incidents and proactively prevent the reoccurrence of these incidents. Apply specific functional knowledge to resolve cybersecurity incidents. Analyze or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance.

You Have:
  • 5+ years of experience with incident response
  • Experience with handling and responding to an APT or FIN actor and responding to cloud-based threats in an IR capacity
  • Experience with working directly with clients in a professional demeanor
  • Experience with Microsoft Defender EDR
  • Knowledge of SOC best practices
  • Ability to work with government staff to suggest and implement process improvements and work with auditors to respond to and resolve identified issues in the IR processes
  • Ability to author clear and robust reports and review and ensure QA of team member submissions
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree
  • Senior level Incident Response Certification


Nice If You
  • Experience with Splunk
  • Experience with GitHub
  • Experience with Archer
  • Ability to review work from junior analysts and provide feedback for growth


Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

Similar Jobs

More Jobs at TeleTech

More Information Technology Jobs

Find similar Incident Response Analyst, Senior jobs: