Role OverviewThe Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection, escalation, response, communication, and post-incident review. This position plays a critical role in driving consistent incident handling, enabling rapid response, minimizing business disruption, and supporting overall organizational resilience.
Key Responsibilities• Incident Management- Support real-time monitoring and assessment of potential incidents across the enterprise
- Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria
- Facilitate timely activation of incident response teams and escalation pathways
- Coordinate cross-functional teams (Technology, Business Units, Legal, HR, Communications, Third Parties) to drive resolution
- Maintain situational awareness and provide ongoing updates on incident status, impact, and risks
- Manage incident SWAT calls and communication channels
- Ensure incidents are logged, tracked, and managed through the full lifecycle
• Communication and Stakeholder Management- Facilitate clear, timely, and consistent communication to stakeholders, including leadership and impacted business units
- Engage with regulatory, vendor, and client communication processes when required
• Incident Governance, Reporting, and Documentation- Ensure adherence to enterprise incident management policies, standards, and procedures
- Maintain accurate documentation of incident timelines, decisions, and actions
- Support governance reporting, metrics tracking, and performance analysis
- Contribute to the continuous improvement of incident management processes and controls
• Post-Incident Review and Continuous Improvement- Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews
- Track remediation activities through completion and validate effectiveness
• Process and Framework Support- Contribute to the development and enhancement of incident management methodologies, playbooks, and templates
- Support testing exercises, simulations, and scenario planning
- Partner with resilience, risk, and control teams to strengthen preparedness
Required Skills & Experience- Strong understanding of incident management and operational functions across Northern Trust
- Ability to manage multiple incidents simultaneously in a high-pressure environment
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving capabilities
- Experience working across cross-functional teams in a large, complex organization
- Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred
Experience :• A College or University degree and/or relevant proven work experience is required
• 5-7 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.
Please note that Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team, remote work may be approved for the selected candidate.
This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.
Salary Range:
$78,945 - 134,235 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
