Broadridge is hiring! We are seeking a detail-oriented and client-focused Implementation Lead to support the onboarding, transition, and implementation of clients into CAIP and BPO Corporate Action and Dividend processing services. This role will serve as a key liaison between clients, operations, technology, and product teams to ensure successful delivery of implementation projects, smooth operational setup, and high-quality client experiences.
Responsibilities: Client Implementation & Onboarding- Lead end-to-end implementation of new clients and services related to corporate actions and dividend processing within CAIP/BPO environments.
- Coordinate project plans, milestones, deliverables, and governance across internal and external stakeholders.
- Manage client onboarding activities including requirements gathering, solution design, operating model setup, and readiness assessments.
- Act as the primary point of contact during implementation, ensuring clear communication and timely issue resolution.
- Support transition of processes from client teams or incumbent providers into the BPO operating model.
Corporate Actions & Dividend Processing- Partner with operations and product teams to implement workflows for mandatory, voluntary, and elective corporate actions, as well as cash and stock dividend processing.
- Ensure implementation of accurate event capture, election management, entitlement processing, announcement handling, and reconciliation processes.
- Validate client-specific requirements for event notifications, deadlines, response handling, tax considerations, and reporting.
- Support setup and testing for market deadlines, account structures, standing instructions, and exception management processes.
Business Analysis & Solution Design- Gather and document business requirements, process flows, controls, and service level expectations.
- Translate client needs into operational and system requirements in partnership with technology and business teams.
- Identify gaps between standard service models and client expectations, proposing scalable implementation solutions.
- Assist in defining target operating models, process maps, and control frameworks for corporate action and dividend services.
Testing & Operational Readiness- Coordinate user acceptance testing (UAT), parallel testing, and implementation validation for new client setups or service changes.
- Ensure readiness across operations, systems, reporting, controls, and governance prior to go-live.
- Oversee defect tracking, issue remediation, and sign-off processes.
- Support post-implementation stabilization and transition into business-as-usual support teams.
Stakeholder & Risk Management- Work closely with operations, technology, client service, product, risk, and compliance teams to deliver successful implementation outcomes.
- Track implementation risks, dependencies, and issues; escalate where appropriate.
- Ensure adherence to internal controls, regulatory requirements, and service level agreements.
- Provide regular project status updates to clients and senior management.
Continuous Improvement- Identify opportunities to improve onboarding processes, implementation governance, and service delivery efficiency.
- Contribute to standardization of implementation documentation, templates, and best practices.
- Support change initiatives related to platform enhancements, process improvements, and service model evolution.
Qualifications:- Bachelor's degree in Finance, Business, Operations, or a related field.
- 5+ years of experience in client implementation, transitions, asset servicing, or operations within financial services.
- Strong working knowledge of corporate actions and dividend processing, including event lifecycle, announcements, elections, entitlements, and reconciliations.
- Experience in BPO, outsourcing, or shared services operating models.
- Proven project management and stakeholder management skills.
- Ability to manage multiple concurrent implementations and deadlines in a fast-paced environment.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications:- Experience with CAIP platform, asset servicing systems, custody operations, or securities processing environments.
- Knowledge of global markets, market deadlines, income events, and voluntary/mandatory corporate action processing
- Familiarity with implementation methodologies, process migration frameworks, and operational readiness models
- Experience with project management tools and documentation standards
Compensation Range: The salary range for this position is between $90,000 - $100,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.
