JOB DESCRIPTION:Job Description
The Opportunity Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry's most comprehensive menu of tests in a single, with-patient platform, including blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.
Abbott Point of Care has an exciting opportunity for an
Implementation Support Specialist (ISS).
The role is field-based, remote within the territory of California, Nevada, Arizona, and Colorado with 75% local travel.
The ISS will be a part of a dynamic field support service team responsible for driving the successful implementation and verification of our products within Hospitals within assigned geographical regions. Key responsibilities will include collaborating with lead IPMs, providing best-in-class execution of implementation activities and tasks to support the company's portfolio of products, and engaging with key personnel to restructure customer processes to facilitate better patient care with the company's products. You will continue Abbott's 130+ year tradition of bringing new products and technologies to the world, creating more possibilities for more people at all stages of life.
WHAT YOU DO- Implementation Support: Coordinate and execute Performance Verifications, End User Training, and Go Live Support within an implementation case.
- Administrative Tasks: Ensure all administrative tasks are completed promptly and accurately, including updating project notes and milestone dates in Summit, expense reporting, and other necessary items.
- Customer Relationship Management: Understand customer needs, build relationships with key stakeholders within accounts, and articulate the benefits of point-of-care testing.
- Product Knowledge: Demonstrate a thorough understanding of key product attributes and conduct product demonstrations.
EDUCATION AND EXPERIENCE YOU'LL BRINGRequired:- Bachelor's degree- preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field; Associate degree with relevant experience,
- 3 to 4 years of experience in the field.
- Multi-tasking: Manage multiple assignments across geographies.
- Planning and Prioritization: Strong organizational skills.
- Solution-Oriented: Provide solutions and contingency plans.
- Technical Skills: Proficiency in Microsoft Office and CRM (Salesforce).
- Travel: Willing to travel 75% of the time, including overnight travel. Eligible for a company car.
- Teamwork and Independence: Work independently and as a team member.
- Customer Service: Develop professional relationships and appropriate behavior.
- Self-Starter: Motivated by personal and team success.
- Communication: Convey information clearly and concisely.
- Problem-solving: Strong analytical and critical-thinking skills.
- Public Speaking: Confidently present to upper management.
Preferred Qualifications:- Healthcare Knowledge: Familiarity with Emergency Departments, Free Standing Emergency Departments, and Urgent Care Centers.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
The base pay for this position is $61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Sales Support & Administration
DIVISION:APOC Point of Care
LOCATION:United States of America : Remote
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:Yes, 75 % of the Time
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment
