Overview- We are seeking a detail-oriented and client-focused Implementation Specialist to support the onboarding and setup of new clients across Niural's payroll, PEO, EOR, contractor, and Canada payroll
- This role is focused on guiding clients through implementation, collecting required information, coordinating internal setup tasks, and ensuring clients are ready for launch.
- The Implementation Specialist will work closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a smooth transition from signed client to active client.
- This role requires strong organization, clear communication, attention to detail, and the ability to manage multiple client implementations at once.
- Payroll, HRIS, PEO, EOR, or global payroll implementation experience preferred.
Key Responsibilities- Own and manage client implementations from kickoff through go-live.
- Serve as the primary point of contact for clients during implementation.
- Collect and review required onboarding information, including company details, employee data, payroll history, tax information, benefits information, contractor details, entity details, and required documents.
- Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
- Track implementation milestones, deadlines, missing items, risks, and blockers.
- Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
- Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.
- Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.
- Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.
- Review client and employee data for accuracy before launch.
- Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.
- Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.
- Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.
- Document implementation notes, client setup details, risks, decisions, and internal handoff information.
- Conduct or support client handoff to Customer Success after implementation is complete.
- Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
- Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.
- Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.
About YouYou'll thrive in this role if:
- You are highly organized and comfortable managing multiple client implementations at once.
- You enjoy working with clients and helping them through a structured onboarding process.
- You are detail-oriented and understand the importance of accurate setup before launch.
- You communicate clearly and professionally with both clients and internal teams.
- You are proactive about identifying missing information, risks, and blockers.
- You can follow a process while also adapting when client needs or timelines change.
- You are comfortable working cross-functionally with Payroll, Benefits, Tax, Global Operations, Engineering, Sales, and Customer Success.
- You enjoy improving workflows and helping build scalable implementation processes.
Requirements- At least 2 years of experience in implementation, onboarding, payroll, HRIS, PEO, EOR, global payroll, or client operations.
- Strong understanding of payroll onboarding, employee data, payroll setup, and implementation workflows.
- Experience working directly with clients during onboarding or implementation.
- Ability to manage multiple projects, deadlines, and client timelines at once.
- Strong attention to detail and ability to review data for accuracy.
- Clear written and verbal communication skills.
- Experience working cross-functionally with internal operations, tax, benefits, engineering, sales, or customer success teams.
- Comfortable working with payroll systems, HRIS platforms, spreadsheets, ticketing systems, or project management tools.
