Dental Care Alliance

Implementation Software Training Lead

Dental Care Alliance • $70K — $95K *
Sarasota, FL 34232In-Person
Education, Government & Non-Profit
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Associate or bachelor's degree in Education, Information Technology, Business Administration, or a related field.
  • 3-5 years of experience in software training or user education.
  • Strong presentation, facilitation, and communication skills for diverse audiences.
  • Ability to assess software workflows and create effective training solutions.
  • Strong organizational and problem-solving skills in fast-paced environments.

Responsibilities

  • Develop and continuously improve training materials aligned with organizational standards.
  • Own and evolve the training curriculum strategy based on feedback and metrics.
  • Ensure accuracy and up-to-date online resources that support user adoption.
  • Establish governance processes for consistent training content across platforms.
  • Deliver effective remote training sessions tailored to user skill levels.
  • Conduct train-the-trainer sessions to build internal training capacity.
  • Provide strategic workflow recommendations alongside troubleshooting support.

Benefits

  • Remote work environment with limited travel (up to 25%).
  • Opportunity for professional development and mentoring team members.
  • Engagement in process improvement initiatives to enhance training effectiveness.
Full Job Description
Overview

We are seeking a motivated and adaptable Implementation Software Training Lead to join our Implementation Support team. This role serves as the training leader for software implementation initiatives and is responsible for developing and executing training strategies that drive successful user adoption, operational consistency, and implementation success. The Implementation Software Training Lead will own the training curriculum, establish training standards and best practices, and serve as the organization's subject matter expert on training methodologies, software workflows, and change management. In addition to delivering high-quality remote training and support, this role will mentor team members, lead process improvement initiatives, analyze adoption and training effectiveness metrics, and partner with cross-functional stakeholders to enhance the overall implementation experience. This position serves as the primary resource for training strategy, governance, and continuous improvement across all implementation initiatives. Limited travel (up to 25%) may be required to support key implementation and training initiatives.

Responsibilities

Training Development & Resource Management
  • Develop, maintain, and continuously improve training materials, ensuring alignment with system functionality, organizational standards, and best practices.
  • Own and continuously evolve the training curriculum strategy and roadmap, leveraging feedback, adoption metrics, and organizational priorities to improve learning outcomes, user readiness, and operational efficiency.
  • Ensure all online resources are accurate, up-to-date, and effectively support user adoption and system usage.
  • Establish and maintain governance processes for training content, ensuring consistency across implementations and supported platforms.
  • Organize and manage centralized training repositories and knowledge bases for internal and client use.


Training Delivery (Primarily Remote)
  • Deliver engaging and effective remote training sessions for end users during software implementations.
  • Tailor training content to varying skill levels, operational workflows, and organizational objectives.
  • Serve as a subject matter expert on training methodologies and software workflows, providing guidance and recommendations to stakeholders.
  • Provide hands-on instruction and real-time support to reinforce learning and ensure user confidence.
  • Conduct occasional in-person training sessions (up to 25% travel) as needed to support key implementations.
  • Facilitate train-the-trainer sessions and support the development of internal training capabilities.
  • Provide coaching and guidance to team members on training delivery techniques, content development, and user engagement strategies.


Client Implementation Support
  • Partner with implementation teams to support go-live activities and ensure a seamless transition for end users.
  • Act as the training lead for assigned implementations, partnering with stakeholders to ensure training readiness, user preparedness, stakeholder alignment, and successful adoption outcomes.
  • Troubleshoot user questions and workflow challenges during and immediately after training sessions.
  • Serve as a key point of contact for training-related questions during implementation phases.
  • Provide strategic recommendations regarding workflow optimization, change management, and training approaches to support implementation success.
  • Assess implementation risks related to user adoption and develop mitigation strategies to support successful go-live outcomes.


Team & Operational Support
  • Provide ongoing remote support to users post-training, reinforcing adoption and addressing follow-up questions.
  • Collaborate with internal teams to identify training gaps, trends, and opportunities for process improvement.
  • Lead training-related process improvement and standardization initiatives that enhance efficiency, scalability, and consistency across implementation and support activities.
  • Serve as a training mentor and resource for team members, fostering consistency in training delivery, documentation standards, and customer experience.
  • Assist the Implementation Support team with day-to-day operational tasks.
  • Recommend and implement best practices to improve scalability, efficiency, and training effectiveness.


Feedback, Reporting & Continuous Improvement
  • Gather and analyze feedback from training sessions to improve training effectiveness and delivery methods.
  • Track training completion, user engagement, and overall effectiveness.
  • Develop, track, and analyze key performance indicators (KPIs) that measure training effectiveness, software adoption, customer satisfaction, and implementation success.
  • Stay current on software updates and enhancements, incorporating changes into training content proactively.
  • Partner with leadership to identify emerging training needs and align learning initiatives with organizational goals and implementation strategies.


Training Strategy & Leadership
  • Develop and execute training strategies that support successful software adoption and operational excellence.
  • Establish training standards, best practices, and quality measures across all implementation projects.
  • Collaborate with leadership and cross-functional stakeholders to prioritize training initiatives and drive continuous improvement.
  • Evaluate new tools, technologies, and instructional methods to enhance training effectiveness and scalability.
  • Champion change management efforts by promoting user readiness, engagement, and adoption across supported locations.
  • Serve as the primary advisor to leadership on training trends, adoption challenges, and learning strategies that support organizational objectives.


Work Environment:

This position is remote/local to the Sarasota, FL area. The role is designed to support virtual training delivery and collaboration, with occasional travel (up to 25%) for on-site client support when necessary. Standard office and virtual training tools will be used regularly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; use hands to handle; and reach with hands and arms.

Competencies:
  • Quality of Work - Consistently produces acceptable quality of work and only requires a reasonable amount of supervision.


  • Initiative - Demonstrates a strong work ethic. Takes the appropriate risks and focuses on outcomes. Needs only a reasonable level of supervision.


  • Communication - Demonstrates effective listening skills. Maintains eye contact. Focuses on content. Is thoughtful and articulate when speaking with others. Has good written and oral communication skills.


  • Customer Service - Is attentive and responsive to the needs of others. Handles difficult situations with patience, tact and grace. Accurately identifies and anticipates needs. Flexible with making adjustments in service delivery.


  • Punctuality/Time Management - Is reliable and punctual to work and all meetings, functions and training. Fulfills commitments on time that contribute to team goals.


  • Ensures Accountability - Holds self and others accountable to meet commitments. Follows through on commitments and ensures others do the same. Acts with a clear sense of ownership.


  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Identifies and seizes new opportunities. Steps up to handle tough issues.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Partners with others to get work done. Gains trust and support of others.

    Develops Talent - Supports the growth and development of others by sharing knowledge, providing constructive feedback, and fostering continuous learning.

    Strategic Mindset - Anticipates future training needs and aligns learning initiatives with business objectives.

    Drives Results - Consistently achieves objectives while balancing quality, efficiency, and customer satisfaction.


Qualifications

  • Associate or bachelor's degree in Education, Information Technology, Business Administration, or a related field.
  • Minimum of 3-5 years of experience delivering software training, user education, or related instructional programs.
  • Exceptional presentation, facilitation, and verbal/written communication skills, with the ability to engage audiences of varying technical proficiency.
  • Demonstrated ability to assess software workflows and business processes and translate them into effective training solutions and learning strategies.
  • Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.


Preferred Qualifications
  • Experience leading training initiatives, curriculum development, learning program design, or instructional design projects.
  • Proven ability to mentor, coach, and support the professional development of peers and team members.
  • Experience supporting software implementations, system conversions, and organizational change management efforts.
  • Knowledge of adult learning principles, training methodologies, and learning best practices.
  • Experience developing and maintaining training documentation, standard operating procedures (SOPs), knowledge base articles, and other learning resources.
  • Familiarity with healthcare, dental practice management, or SaaS software environments is preferred.

Personal Attributes:
  • Passion for teaching and empowering users to maximize software capabilities.
  • Adaptability and flexibility to accommodate varying client needs and schedules.
  • Strong interpersonal skills and the ability to communicate complex concepts effectively.
  • Detail-oriented with a commitment to providing top-notch training and support

About Dental Care Alliance

Dental Care Alliance, Inc. provides management and licensing services to dental practices in Florida and Michigan. The Company currently provides services to 23 Dental Centers, 20 of which are Managed Dental Centers, and three of which are Licensed Dental Centers. Management services include financial, accounting, billing, training, efficiency and productivity enhancement, recruiting, team building, marketing, advertising, purchasing, collection and other services, as well as the provision of management and administrative personnel.

Dental Care Alliance Careers

There has never been a better time to join the team at Dental Care Alliance, a premier company in the dental industry. As a leader in dental care provision, Dental Care Alliance offers a range of job opportunities designed to propel professional growth and innovation in healthcare.

Work You’ll Do

Join Dental Care Alliance’s market-leading team to assist in transforming dental care services across the nation. This role provides a unique opportunity to be at the forefront of industry expertise and digital innovation in healthcare. Lead within a unique position in the marketplace, leveraging technology and deep industry knowledge to enhance patient care and service delivery. Engage with a professional team dedicated to excellence in dental health, contributing to projects that innovate and improve patient outcomes.

Explore Dental Care Alliance’s Employment Opportunities

The team is actively building its leadership and professional ranks to support growth and diversity in dental care services. Dental Care Alliance offers a variety of positions, from clinical roles to administrative support, each contributing to the overarching goal of superior patient service.

Innovate and Grow

Step into a role at Dental Care Alliance and join over 300 dedicated professionals in a dynamic environment where innovation meets practical application. This position offers the chance to deliver targeted solutions in dental care, backed by a breadth of consulting experience and a commitment to ongoing professional development.

Be Part of a Great Team

Working at Dental Care Alliance allows engagement with a wide range of dental technologies and practices, harnessing the capabilities of a skilled and diverse team. The culture at Dental Care Alliance supports learning and growth, ensuring that every team member can achieve their career aspirations.

Future-Proof Your Career

With Dental Care Alliance, advance your career as far as your ambition can take you. The company supports its team with unmatched training, development programs, and certification support to ensure everyone is equipped for success.

Internship and Training Opportunities

Dental Care Alliance is committed to fostering the next generation of dental professionals through robust internship and diversity training programs. These initiatives are designed to offer practical experience while promoting a culture of inclusiveness and innovation within the industry.

Join the Dental Care Alliance Network

Explore job opportunities and open positions that match your skills and interests. Dental Care Alliance is looking for passionate, curious, and solution-driven team players.

Stay Connected with Dental Care Alliance Careers

Keep up to date with career tips, industry insights, and professional development opportunities—all from the network of professionals at Dental Care Alliance.

Enhance Your Professional Journey

Tailor your career path with Dental Care Alliance by subscribing to receive job alerts, the latest news, and insider tips directly to your inbox. Discover the exciting and rewarding opportunities that await in the field of dental health care.

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Learn more about Dental Care Alliance
Size
501 employees
Industry
Healthcare
* Ladders Estimates

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