Our Newest Opportunity:
The HCM
Implementation Project Manager is responsible for the success, readiness, and risk management of complex or high-impact client implementations. This role functions as the client governance lead during onboarding and protects both client outcomes and MP operational stability. The PM manages executive-level client stakeholders, proactively addresses implementation risk, and has authority to recommend adjustments to implementation scope or timing, including go-live delay recommendations when client or operational readiness concerns exist.
Essential Duties and Responsibilities (include but are not limited to):
- Lead implementation conversations with executive and business owner stakeholders
- Establish and enforce client expectations and responsibilities
- Address resistance, conflict, and scope challenges
- Deliver difficult messages regarding readiness, compliance, or required changes
- Identify implementation risks early
- Develop mitigation plans
- Monitor readiness indicators
- Recommend go-live delays when readiness risks exist
- Prevent escalations and implementation failure
- Determine appropriate implementation approach based on client complexity
- Align internal departments to support implementation success
- Guide Sales and internal teams on client readiness requirements
- Coordinate cross-functional alignment across departments
- Resolve internal workflow conflicts impacting delivery
- Protect downstream service teams from preventable implementation issues
- Mentor and coach Project Managers
- Support onboarding and training of implementation staff
- Participate in improving implementation playbooks and tools
- Lead post-implementation retrospectives
Knowledge, Skills & Abilities (KSA)
- Understanding of payroll compliance risks and the potential downstream consequences of improper system setup or inaccurate configuration.
- Knowledge of typical client operational structures and HR workflows and how system configuration must align with those processes.
- Awareness of implementation risk indicators and early warning signs that a go-live may be jeopardized.
- Familiarity with change management principles and how organizations adapt to new processes and responsibilities.
- Understanding of how implementation decisions affect ongoing service delivery and internal support teams.
- Demonstrated capability in conflict resolution and de-escalation with clients and internal stakeholders.
- Ability to communicate effectively with executive-level contacts using clear, concise, and business-focused messaging.
- Skill in negotiation and influence to guide clients toward best practices and required actions.
- Ability to assess operational and compliance risk and determine appropriate next steps.
- Capability to coach and mentor clients and colleagues to improve readiness and adoption.
- Ability to deliver difficult or corrective messages professionally and constructively.
- Ability to establish and maintain appropriate boundaries with clients regarding timelines, responsibilities, and requirements.
- Ability to influence stakeholders without direct authority to achieve project objectives.
- Ability to make readiness and risk-based decisions regarding implementation timing and go-live. Ability to lead clients through operational change and transition to new processes and system ownership.
Qualifications
- 4+ years HCM, payroll, or SaaS implementation experience
- Demonstrated experience handling escalated clients
- Evidence of mentoring or leadership
- Ability to manage high-impact or complex accounts
- PMP or similar certification preferred but not required
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
