Apply by
September 15 |
$80,000-$95,000 base + equity
WHAT YOU'LL DOWe're seeking an Implementation Manager to join our team and play a pivotal role in driving success for our Financial Services clients. This individual will be a problem-solver who thrives on tackling challenges across technical, workflow, and business domains. With a focus on delivering high-impact outcomes, you will manage multiple client projects, ensuring seamless deployments and integrations that align with client goals.
This role is perfect for someone who thrives in customer-facing environments, with a strong passion for building relationships and delivering exceptional experiences. You must love working with customers and find joy in solving their most complex challenges.
Your day-to-day
Client Success & Project Management:- Act as the technical point of contact for customer deployments, managing multiple workstreams across diverse teams.
- Collaborate with clients to define success criteria, deployment milestones, and usage targets.
- Manage projects end-to-end, ensuring alignment with client expectations and timely delivery.
Technical Leadership:- Lead integration efforts, defining and deploying solutions that meet client-specific needs.
- Serve as an escalation point for technical and integration-related challenges.
- Work with product and engineering teams to test, document, and roll out new features to clients.
Collaboration & Enablement:- Work with support teams to address and resolve complex customer issues.
- Partner with cross-functional teams to translate client requirements into actionable technical solutions.
- Simplify technical concepts to drive understanding and adoption among non-technical stakeholders.
WHAT WE'RE LOOKING FORRequirements
- 3+ years of experience in technical implementation or solutions delivery roles.
- Strong project management skills with a proven ability to manage multiple concurrent projects.
- Experience with SaaS platforms, APIs, and system integrations.
- Excellent communication skills to engage both technical and non-technical stakeholders.
- Outcome-oriented mindset, capable of prioritizing tasks to meet client objectives.
- Thrives in a high-visibility, high-impact role and is comfortable managing competing priorities.
- Enjoys problem-solving across varying domains, from technical integrations to business workflows.
- Relishes collaborating with diverse teams to achieve shared success.
- Exhibits strong customer-facing skills, with a high emotional intelligence (EQ) and a passion for working directly with clients.
Bonus qualifications
- Familiarity with Financial Services workflows and compliance requirements.
- Technical experience with relational databases (e.g., PostgreSQL, MSSQL) or programming (e.g., JavaScript, Python).
- Exposure to enterprise tools such as Salesforce, Office 365, Virtual Meeting Platforms, VoIP systems, REST APIs and BI tooling
LOGISTICSThe details
- Hybrid role - in office 3 days a week (we're located in the amazing Fabrica building in RiNo)
- First 60 days are fully in-office
- Background and reference checks required as part of onboarding
Interview process: - 30-min recruiter screen
- Up to three 30-45-min video or onsite interviews
- Offer pending references.
Total estimated time: ~3 hours
COMPENSATION- $80,000-$95,000 base salary
- Equity - we're all building this together
BENEFITSThe full picture
Health
- Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
- Dental: 99% covered - Guardian, $1,500 annual benefit
- Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
- FSA: Zocks matches dollar-for-dollar up to $500/year
Time off
- Unlimited PTO
- Paid sick time
- 11 paid holidays
Family
- Birthing parent: 12 weeks fully paid parental leave
- Non-birthing parent: 6 weeks fully paid parental leave
Financial
- 401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds
Everything else
- MacBook laptop + Google Workspace, Slack, and Zoom provided
- Equity grant - details included as part of your offer
- Growth opportunities for high performers after 6 months
- Collaborative, low-ego culture with smart, kind teammates
