Overview

We’re seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders.

 

This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations.

 

What This Role Is: 

• An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings
• A client-facing implementation specialist with expertise for a SaaS product
• A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization

What This Role Isn't:

• A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support
• A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account 
• An an internal IT project manager or internal systems implementation role
• An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions.

The Opportunity

• Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
• Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines.
• Communication: Maintain consistent communication with leadership, project teams, and clients.
• Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
• Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust.
• Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions.
• Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines.

Qualifications

Experience

• At least 5 years of software implementation experience, experience implementing HR SaaS is a plus.
• Change Catalyst: Proven ability to drive organizational change and enhance internal/external processes.
• Effective Communicator: Demonstrated track-record of exceptional communication across all levels and functions of an organization.

Skills

• Autonomous Worker: Self-starter with the ability to work independently.
• Strong Communication Skills: Exceptional oral and written communication, including facilitating training and leading executive meetings.
• Organizational Proficiency: Strong organizational, prioritization, and analytical abilities.
• Adaptability: Quick learner, ready to master new systems and processes.
• Collaborative Influence: Able to work effectively across various organizational levels.
• Client Satisfaction Champion: Track record of enhancing client satisfaction through engagement and communication.
• Agile Project Manager: Capable of managing multiple enterprise-level clients in dynamic environments.
• Cross-Functional Collaboration: Experienced in working with engineering, product, and customer support teams.

Perks and Benefits

Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

 

Benefits:

• Stay healthy and happy with our comprehensive medical, dental and vision plans.
  • You can also choose from FSA or HSA options to suit your needs.
• Save for your future with our 401K plan that matches your contributions.
• Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
• Own a piece of the company with our #Allin Shares Program.

Perks:

• Take a break from work with our unlimited PTO policy to refresh and recharge.
• Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
• Own a piece of the company with our #Allin Shares Program.
• Earn extra cash by referring qualified candidates to join our team.
• Access professional and personal support through our employee assistance program.
• Work from anywhere with our remote work environment that fosters collaboration and creativity. *
• Join a fun and energetic team that values your suggestions and new ideas.
• Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

• Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
• Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
• Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
• Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

* Based upon business needs