Core Responsibilities: Leadership & Talent Development - Lead, develop, and inspire a team of implementation professionals through coaching, performance management, talent development, and succession planning.
- Foster a culture of accountability, continuous improvement, inclusion, and client-centricity.
- Establish clear performance expectations, provide ongoing feedback, and support employee growth and career development.
- Manage staffing, workforce planning, and resource allocation to ensure optimal team performance and capacity management.
Client & Business Partnership - Serve as a trusted advisor to internal and external clients throughout the implementation lifecycle.
- Provide strategic consultation on plan design, operational processes, regulatory requirements, technology solutions, mergers and acquisitions, and organizational change initiatives.
- Build and maintain strong relationships with clients, partners, and stakeholders to ensure successful outcomes and a positive client experience.
- Represent Vanguard in client meetings, business reviews, and prospect discussions as needed.
Implementation & Project Oversight - Provide leadership and oversight across a portfolio of implementation and conversion projects.
- Ensure projects are executed in accordance with organizational policies, regulatory requirements, audit standards, and service commitments.
- Monitor project health, identify risks, remove obstacles, and drive timely issue resolution.
- Oversee the accurate setup, configuration, testing, and delivery of plan provisions and related services.
Operational Excellence & Process Improvement - Identify opportunities to improve processes, controls, efficiency, quality, and the client experience.
- Lead continuous improvement initiatives and partnership efforts across operational and service teams.
- Utilize data, metrics, and performance insights to drive informed decision-making and operational effectiveness.
- Ensure adherence to risk management, compliance, and governance standards.
Strategic Planning & Organizational Leadership - Partner with leadership to develop and execute departmental goals, operating plans, and long-term strategic priorities.
- Contribute to business transformation initiatives, organizational change efforts, and special projects.
- Collaborate across functions to improve service delivery, scalability, and organizational effectiveness.
Required Qualifications - Bachelor's degree or equivalent combination of education and relevant experience.
- Five or more years of experience in financial services, retirement services, implementation, project management, or a related field.
- Demonstrated experience leading teams and developing talent.
- Strong client relationship management, consultation, and stakeholder engagement experience.
- Proven ability to manage multiple priorities within a fast-paced, evolving environment.
- Excellent communication, presentation, and influencing skills.
- Strong analytical thinking, problem-solving, and decision-making capabilities.
Preferred Qualifications - Experience within the Defined Contribution retirement industry.
- Knowledge of retirement plan operations, plan administration, and related regulatory requirements.
- Experience leading complex client implementations, conversions, or large-scale operational initiatives.
- Familiarity with project management methodologies and tools.
- Experience partnering with cross-functional teams to deliver business outcomes.
- Knowledge of Vanguard implementation platforms and operational systems.
Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.
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