What you’ll own    

You will be the named technical expert working alongside our commercial teams in technically onboarding new customers and new functionality for existing customers. You will ensure timely integration and support all technical interactions throughout the onboarding process. You will also provide consultancy and project management oversight throughout the process.   

• Quality and timely reporting of progress, exceptions, project risks, and issues  

• Advise on user acceptance test strategy and provision of detailed scenarios;  

• Project Scope confirmation and weekly customer touchpoints throughout onboarding/project  

• Develop and implement appropriate integration approach with support from BDMs/RMs for our customers  

• Support handoff between the pre and post sales service ensuring the customer is “live” within agreed timescales and improve the time to revenue   

• Ensure merchant solutions comply to internal and Card Scheme standards (e.g PCI DSS) to minimize risks and maximize merchant service income  

• Be the internal point of referral and undertake team training as required, to increase personal knowledge across full product offering  

What you’ll bring   

• Highly organized with possess project management skills  

• Technical aptitude in APIs (JSON, XML) and data transfer protocols (sFTP, HTTPS, etc.) and able to effectively communicate these technical concepts  

• Able to engage and influence people at all levels  

• Able to build understanding and trust with internal and external colleagues 

• Clear and positive communication both written and verbal 

• Able to systematically identify and implement solutions 

• Self-motivated and results driven 

About the team

This role interacts with a team of commercial professionals and support teams across the organization.  The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.