The Blackstone Group LP

Implementation Manager

The Blackstone Group LP$133K — $228K *
US-AnywhereRemote in Pennsylvania, US
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in related field required
  • 7+ years in customer-facing and/or project management role
  • Experience with contract negotiations
  • Experience leading process improvement projects
  • Experience with software systems

Responsibilities

  • Review sales designs for feasibility and risk reduction
  • Develop and execute comprehensive project plans
  • Communicate with stakeholders to resolve implementation issues
  • Manage project phases from start to finish
  • Determine and monitor key performance indicators
  • Oversee myQ Enterprise implementation and onboarding process
  • Conduct training and post-implementation audits

Benefits

  • Comprehensive benefits package
  • 401k contribution
  • Eligibility for short-term incentive plan
  • Opportunities for professional development
  • Travel up to 70% domestically and internationally
Full Job Description
Essential Duties and Responsibilities (in descending order of percentage of time required)
  • Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation
  • Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
  • Communicate with stakeholders to identify and resolve issues throughout implementation process
  • Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
  • Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
  • Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability
  • Ensure all testing scenarios have been documented and have passed testing prior to solution go-live
  • Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success
  • Conduct training on the new software or system to users who will be impacted by the implementation
  • Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively
  • Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG's values and behaviors.
  • Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
  • Protect Chamberlain Group's reputation by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications (requirements necessary to perform listed duties and responsibilities)

Education/Certifications:
  • Bachelor's degree in related field
  • Experience:
  • 7+ years in customer facing role and/or project management role
  • Experience with contract negotiations
  • Experience leading process improvement projects
  • Experience working with software

Knowledge, Skills, and Abilities:
  • High sense of urgency
  • Strong sense of Customer Advocacy
  • Proven track record of successful project implementations
  • Excellent communication, presentation, and interpersonal skills
  • Ability to work independently and with a team to meet deadlines
  • Ability to recognize and articulate trends and insights across the customer base
  • Change agent, able to drive new processes and streamline existing ones

Other:
  • Ability to travel up to 70% - domestically and internationally; valid drivers license


Preferred Qualifications

Education/Certifications:
  • Bachelor's degree in business (Supply Chain preferred), engineering (Industrial preferred); Master's Degree in related discipline
  • Lean Six Sigma Green Belt Certification
  • PMP certification
The pay range for this position is $133,783.00 - $228,241.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

About The Blackstone Group LP

Blackstone Asia is a Strategic Intelligence, Integrated Operation Agency Services and Tech Venture Group, the Information Communication and Technology (ICT) company with strong focus on strategy, communication, digital campaign, social media marketing, cyber defence, and intelligence software development based in New York, USA and Jakarta, Indonesia.

The Blackstone Group LP Careers

Join the dynamic team at The Blackstone Group LP, a premier global investment and advisory firm. With a robust portfolio of businesses and investments, there has never been a more exciting time to explore job opportunities with us. As a leader in financial innovation and asset management, we offer a platform where skills meet challenge and excellence. Work You’ll Do At The Blackstone Group LP, you will be part of a culture that thrives on leadership, professional growth, and diversity training. Our team is composed of highly skilled professionals who lead the industry not just in financial acumen but in ethical leadership and innovative solutions. Here, your career will be fueled by continuous learning and growth opportunities, supported by our substantial resources and unique position in the marketplace. Join our market-leading team to help redefine industries through strategic investment and high-caliber advisory services. At The Blackstone Group LP, you will transform businesses and drive success in a landscape ripe for innovation. Be Part of a Great Team Working with The Blackstone Group LP means being part of a global network of professionals dedicated to maintaining and extending our leadership in the financial sector. Our team benefits from unparalleled capabilities, a commitment to diversity, and a culture that prioritizes teamwork and respect. Future-Proof Your Career Embark on a career path that lets your ambition soar. The Blackstone Group LP offers a myriad of job opportunities, from internships to full-time positions, each providing a unique chance to develop your skills. With our extensive training programs and mentorship offerings, you are equipped to succeed in today’s competitive job market and beyond. Explore Discover how The Blackstone Group LP leads the way in creating value for investors and businesses worldwide. From enhancing operational efficiency to pioneering new financial models, see how your work can contribute directly to our global success. The Blackstone Group LP Employment Experience Our commitment to innovation and growth extends to our hiring practices. We seek curious, driven, and versatile team players who are ready to take on challenges and make an impact. Explore our open positions that match your skills and interests. We look for individuals eager to drive their own career forward and who are ready to make significant contributions to the financial landscape. Stay Connected Join Our Team Search for job opportunities that align with your skills and career ambitions. At The Blackstone Group LP, we value curiosity, innovation, and efficiency. Browse our current openings and find out where you fit into our exceptional team. Keep Up to Date Stay informed with the latest insights from within The Blackstone Group LP and the broader financial world. Our careers blog offers tips, industry news, and professional development resources to help you stay ahead in your career. Job Alert Emails Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at The Blackstone Group LP. Join The Blackstone Group LP today and be part of a team that is shaping the future of the financial industry. Your journey towards a fulfilling and impactful career starts here.
Learn more about The Blackstone Group LP
Size
3,795 employees
Market Cap
$88.7 billion
Industry
Net Income
$1 billion
Founded
1985
5 Year Trend
+34.4%
Revenue
$6.1 billion
NASDAQ

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