About the Role

We are seeking a partner focused, organised and dynamic Implementation Manager to join our growing US team. This person will support the onboarding of new MSP partners across the North America region. The ideal candidate will have a strong background in leading multiple client implementations, managing project timelines, and ensuring high levels of client satisfaction. Technical expertise-particularly within the Microsoft stack-is preferred but not required. Key responsibilities include, managing multiple implementations, hosting client webinars, & delivering group training sessions. The successful candidate will be a proactive communicator, detail-oriented, and comfortable working in a fast-paced, collaborative environment. If this sounds like you, we'd love to hear from you!

What you'll be doing

• Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.

• Internal Training: Provide technical training to internal teams to enhance their skills and knowledge.

• Webinars: Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.

• Implementation: Delivering multiple implementation sessions, managing the project and client communications.

• Advanced implementation: Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.

• Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.

• One to many training: Deliver platform training and technical sessions for both virtual and in person, within a group setting.

• Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.

• Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion

• Process Improvement: Help drive improvements to onboarding processes and the overall client experience.

What We Can Offer You

You Time: Competitive annual leave allowance

Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance

Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month

Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths

Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation

Employee Recognition: Programs to recognise and reward employees for their contributions and achievements

Skills We Need for This Role

• 3+ years' experience as an Implementation Manager or similar experience

• Strong project management and client communication skills

• Demonstrated experience with technical implementations, preferably involving Microsoft or SaaS products

• Proactive approach to problem-solving and continuous improvement

• Ability to thrive in a fast-paced, collaborative environment

• Self-starter with the ability to make an impact quickly and drive self-accountability

• Ability to meet deadlines, and maintain high attention to detail

Don't quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We'd love to hear from you!

Department Implementation Locations US Office Remote status Hybrid