Department: Operations / RCM
Location: Remote
Reports to: Director for Billing
Position OverviewWe are seeking an experienced
Implementation Manager with deep expertise in
medical billing and revenue cycle management (RCM) to lead the onboarding and integration of new practices. This role will be responsible for ensuring seamless implementation across all areas of the revenue cycle for
dermatology and plastic surgery clients.
The ideal candidate brings both
hands-on billing knowledge and
project management skills, with the ability to oversee end-to-end implementations, identify risks, and ensure operational readiness from day one.
Key Responsibilities- Lead end-to-end implementation of new practices, including system setup, workflow design, and go-live support
- Serve as the RCM subject matter expert, ensuring all billing processes are accurate and optimized
- Oversee all areas of the revenue cycle, including:
- Partner with internal teams (Billing, Coding, BI, Training, and Operations) to ensure successful onboarding
- Identify and mitigate risks related to payer setup, credentialing, authorizations, and billing workflows
- Ensure proper configuration and use of billing systems (e.g., ProCollect, EMRs, clearinghouses)
- Develop and document standardized implementation processes and best practices
- Provide post-go-live support and performance monitoring to ensure stability and success
- Act as the primary point of contact for clients during onboarding
Qualifications- 5+ years of experience in medical billing and revenue cycle management
- Strong knowledge of dermatology and/or plastic surgery billing (highly preferred)
- Proven experience managing implementations, onboarding, or process transitions
- Payer rules and reimbursement methodologies
- Denials and appeals processes
- Insurance verification and authorization workflows
- Strong project management and organizational skills
- Ability to work cross-functionally and manage multiple implementations simultaneously
- Excellent communication and problem-solving skills
Preferred Qualifications- Experience with multi-entity or multi-specialty organizations
- Lean/process improvement mindset
Key Success Metrics- Successful and timely go-lives
- Reduction in post-implementation billing errors
- Clean claim rate and denial rate post-launch
- Client satisfaction during onboarding
- Time to stabilize A/R performance
Why This Role MattersThis role is critical to ensuring that as we grow-particularly through acquisitions-we maintain strong, consistent, and scalable revenue cycle operations. A strong Implementation Manager ensures that new practices are set up for success from day one, minimizing disruption and maximizing financial performance.
