Position Summary:The Nurse Call Implementation will manage a Technician Team serves as the Regional Lead maintaining oversight of projects is the primary point of contact for the customer or a partner and is responsible for ensuring successful completion of project deliverables and timelines for projects through all phases of production deployments. Main focus is the driving and delivery of the backlog and hardware control for the Nurse Call system which does include providing coordination, technical oversight and support with the Nurse Call Service Team.
This position follows a hybrid work model and is based out of our Wilmington, DE office and/or local customer sites
Essential Job Functions:- Drive projects to conclusion by working with internal and external stakeholders to ensure deliverables are met within time and expense budgets.
- Manage and ensure some execution of project plans including resource requirements, deliverables, milestones, and completion timelines
- Serve as primary escalation point of contact for customer and/or partner representatives during implementation, communicate & coordinate project dependencies, set & manage expectations
- Resolve and Coordinate tasks and resource management across multiple, simultaneous projects through the entire project lifecycle
- Work through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with project stakeholders
- Strengthen business relationships with customers and partners by driving superior customer satisfaction
- Prepare and review project deliverables; ensure internal project documentation is complete
- Deliver projects per agreed company performance metrics
- Assist with defining and improving project delivery methodology for customer and system implementations
- First escalation point of contact for project and implementation issues
- Develop monthly forecasting and financial reporting with input from Project Managers
- Assists Project Managers and Engineers with project issues and customer communication
- Supervise Team Project Managers and Technicians to meet corporate and team goals as well as balancing, training and developing team members skills
- Develop and coach members to meet career path goals and set up team for success
- Perform Warehouse Management Duties both inbound and outbound
- Manage work through Hardware RMA process with Vendor to include processing Hardware Troubleshooting Tickets
Required Qualifications: Management Skills:
- Demonstrated ability in building strong customer relationships
- Strong leadership & organizational skills
- Self-Starter that can Manage Customer Face to Face and Phone Support
- Ability to uncover client requirements and clearly articulate to others
- Superior communications skills
- Experience working with Senior Management, Sales and Finance
- Sound knowledge of budgeting and financial processes
- Written communications skills and experience - writing and updating Statements of Work, project plans, and securing customer agreement
- Strong sense of ownership with ability to take control of difficult situations
Experience:
- Bachelor's degree in technology, finance, or equivalent; and or equivalent experience
- Minimum of 5 years' experience providing project management leadership in an external client delivery environment
- Experience managing projects for multiple clients simultaneously
- A track record of delivering on agreed upon project objectives
- A history of excellence / superior performance against internal benchmarks
- Experience in systems installations on customer sites
To Excel: - Graduate degree a plus
- Financial and P&L Experience
- PMP Certification - preferred
Position Title: Implementation Manager, Acute
Supervisor's Title: Director, Field Operations East, Acute
Department Name: Service/Install
FLSA Status: Exempt, Full-time, M-F
