We are seeking a dynamic and experienced Implementation Manager to join the Customer Engagement team and foster strong customer development.
As an Implementation Manager you will play a key role in implementing some of the world's most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or new business deal.
In this role, you act as a strategic liaison between Nedap and our clients, ensuring smooth execution and delivery of deployment projects. You are responsible for maintaining continuity, efficiency, and clarity from project initiation through to completion, with a focus on delivering measurable outcomes and high client satisfaction.
What you'll do:
- Lead Project Execution and Delivery: Manage end-to-end deployment activities, ensuring projects are delivered on time and align with business goals. Act as internal liaison with key partners to set up timely sessions and collaborate closely with customer project leads to drive customer deliverables.
- Drive Knowledge Transfer and Enablement: Educate clients on best practices while enabling scalable adoption, and document and ensure customers understand implications of deviating from recommendations. Contribute to shared knowledge repositories and internal education.
- Ensure Seamless Client Integration: Align iD Cloud with the client's systems and processes to enable a smooth technical and operational rollout. Engage internal partners to provide education or technical assistance to drive short-term success with future state in mind.
- Build and Maintain Strong Client Relationships: Serve as a trusted advisor and central point of contact, fostering strong, collaborative partnerships internally and externally throughout the project.
What we're looking for:
- Retail and RFID Experience: Experience in the retail industry, particularly working with RFID or iD Cloud specifically. Your retail experience may have ranged from working with iD Cloud as an associate in a store to approving differences in Inventory Control to project managing an RFID program in the past. These insights will help you best empathize with and provide recommendations for customers.
- Project Management Excellence: Demonstrated expertise in independently leading and executing multiple complex implementation projects from initiation through completion. Brings a strong foundation in project management principles (e.g., PMP, Prince2, or Agile methodologies), with a demonstrated ability to develop project plans, manage budgets and timelines, mitigate risks, and align stakeholders across diverse business functions.
- Cross-Functional Collaboration: You must have the ability to coordinate cross-functional teams, both internally and externally, to achieve common objectives and ensure smooth execution of all project phases.
- Communication Skills: A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts.
- Self-Drive and Entrepreneurial Mindset: A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment. You should exhibit independence and a proactive mentality, demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight.
What you'll bring:
- Education: B.S./B.A. or 5+ years of relevant job experience. Project Management certification preferred such as PMP, PRINCE2, PMI-ACP, CAPM.
- Requirements: Candidates with appropriate experience have the ability to work remotely. During their first year they would visit the Burlington, MA office monthly to align with the broader team. Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver's license and be eligible for U.S. employment.
What we offer:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD, and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
- A professional environment that supports personal and professional growth. "First People, then Technology"
Base salary range based on experience level and location is reasonably expected to be in the range of $115,000 to $135,000.
