Fiserv

Implementation Manager

Fiserv$78K — $115K *
US-Anywhere
+ 17 other locationsRemote
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in implementation, project management, or client-facing delivery in payments or financial technology.
  • Proven experience in coordinating cross-functional projects with stakeholder communication across teams.
  • Familiarity with Salesforce or similar CRM tools for tracking implementation reporting.
  • Experience in documenting software integration requirements and tracking milestones.
  • Ability to analyze onboarding progress with measurable goals and risk indicators.
  • Bachelor's degree in Business, Information Systems, Finance, Technology, or equivalent.

Responsibilities

  • Lead project planning for partner implementations, defining key milestones and risks.
  • Coordinate collaboration between sales, solutioning, integration, and relationship management teams.
  • Guide software partners through the onboarding lifecycle with clear communication of requirements.
  • Act as the primary contact for partners during onboarding and ensure smooth transitions to account management.
  • Monitor integration progress, identifying and resolving obstacles during implementation.
  • Maintain detailed project documentation and reporting in Salesforce.
  • Track partner activation outcomes against onboarding targets, focusing on merchant boarding and processing volume.

Benefits

  • Innovative and dynamic work environment.
  • Opportunities for professional development and career advancement.
  • Collaborative culture that values team input and creativity.
  • Flexible working conditions to support work-life balance.
  • Comprehensive health and wellness benefits package.
Full Job Description
Job Title
Implementation Manager

About your role:

As an Implementation Manager, you will lead the onboarding experience for independent software vendor (ISV) partners across supported payment platforms. You will work closely with sales, solutioning, integration delivery, and relationship management teams to guide partners from initial integration planning through activation. Your work helps accelerate partner readiness, reduce onboarding friction, and support merchant growth on Fiserv payment platforms.

What you'll do:
  • Lead project planning for partner implementations by defining milestones, timelines, dependencies, risks, and required resources for each onboarding engagement
  • Coordinate cross-functional collaboration among sales, solutioning, integration delivery, and relationship management teams to align on integration approach, status, and next steps
  • Guide software partners through the onboarding lifecycle by communicating requirements, tracking progress against implementation goals, and supporting readiness to board live merchants
  • Serve as the primary partner contact in early stages, guiding onboarding and ensuring a smooth handoff to long-term account management
  • Monitor integration progress and identify technical, operational, or process-related obstacles, then work with internal teams and partners to resolve issues and realign plans when needed
  • Maintain detailed reporting and project documentation in Salesforce, including status updates, meeting notes, risk indicators, and timeline impacts
  • Track partner activation outcomes against defined onboarding targets, including boarding 5 merchants or achieving $100k in monthly processing volume within the first 6 months of the relationship
  • Apply critical thinking to evaluate technical workflows and operational processes, and recommend actions based on downstream business and implementation impacts.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary


Experience you'll need to have:
  • 6+ years of experience in implementation, partner onboarding, project management, or client-facing delivery within payments, financial technology, software integrations, or a related industry
  • 6+ years of experience coordinating cross-functional projects using project plans, timelines, risk tracking, and stakeholder communication across multiple teams
  • 6+ years of experience maintaining implementation reporting and pipeline records in Salesforce or a similar customer relationship management platform
  • Experience supporting software or payment platform integrations by documenting requirements, tracking technical milestones, and coordinating issue resolution with internal and external stakeholders
  • Experience analyzing onboarding progress using measurable activation goals, status reporting, and risk indicators to support delivery outcomes
  • Bachelor's degree or higher in Business, Information Systems, Finance, Technology, or related field or equivalent combination of education, related experience and/or military experience


Experience that would be great to have:
  • Experience working with independent software vendor (ISV) partners
  • Experience in merchant acquiring, payment processing, or payment gateway integrations
  • Experience supporting partner activation, merchant boarding, or revenue ramp objectives
  • Familiarity with sales-to-implementation handoff processes in a business-to-business software or payments environment


Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range:
$78,000.00-$115,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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