ShiftMonday - Friday - 1st Shift (Day)
General SummaryThe Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products' installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.
Primary Responsibilities Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.
Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements
Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations
Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization and Performance Coaching & Observation principles to assure the attainment of facility production, quality and safety standards and objectives.
Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project
Implement complex business requirements through a variety of tools and technologies.
Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans
Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
Sign-off on and test Standard Operating Procedures (SOP's) through partnership with IT
Ensure smooth transition to operations post go-live and ramp-up
Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
Work closely with project managers to identify potential issues and risks.
Create documentation that enables the transition from implementation to post implementation support.
Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.
Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering function as necessary.
Supports Quality Driven Management techniques within the business, encouraging use of analysis to drive decision making and development of improvements. Ensures team understands expectations and how information is reported and used.
All other duties as assigned
Education/Experience
Bachelors degree in related field & 6 years of experience OR Associate degree in related field & 8 years of experience OR 10 years of experience
Direct customer facing and implementation delivery experience.
Ability to quickly learn new concepts and technologies and convert them into customer solutions.
Excellent oral and written communication skills.
Possess the ability to motivate and maintain effective working relationships.
Ability to rely on experience and judgment to plan and accomplish goals.
Experience managing others including contractors and suppliers.
Customer service driven
Analytical and problem-solving aptitude
Combination of office and on-site work with the ability to travel 75% or more of the time throughout the United States and Canada (additional international travel may also be required)
Requirements, Perks, and Benefits (US Exempt)Physical & Cognitive Requirements (With or Without Accommodation)- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Perks and Benefits at FedEx Supply Chain (FSC)- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- 401K plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time of programs ofering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
