Crane Worldwide Logistics

Implementation Manager, Americas

Crane Worldwide Logistics • $80K — $110K *
Houston, TX 77084In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required; Bachelor's degree in Business, Transportation, Logistics, or Supply Chain Management preferred.
  • Minimum 5 years of international freight forwarding experience in operations or project management.
  • Demonstrated experience managing complex client implementations.
  • Prior leadership or cross-functional coordination experience preferred.
  • Experience in U.S. Customs Brokerage preferred.

Responsibilities

  • Lead end-to-end implementation delivery from contract award to steady-state operations.
  • Develop and maintain implementation project plans and schedules while coordinating resources across multiple departments.
  • Ensure consistent execution of strategies across all regions and teams.
  • Identify and escalate risks, driving mitigation plans to resolution.
  • Oversee the creation and governance of Standard Operating Procedures (SOPs) for operational compliance.
  • Partner with technology teams to validate scope and system readiness related to contractual commitments.
  • Monitor project progress through defined reporting mechanisms, ensuring timely updates.

Benefits

  • Remote work opportunity for candidates in North, Central, or South America.
  • Collaborative and diverse work environment.
  • Opportunity to influence and lead multi-stakeholder projects.
  • Engagement with cutting-edge tools and systems in the logistics industry.
Full Job Description
This role may be performed remotely by candidates based anywhere in North, Central, or South America.

ESSENTIAL JOB FUNCTIONS

  • Lead end-to-end implementation delivery from contract award through go-live, hypercare, and transition to steady-state operations.
  • Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
  • Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
  • Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
  • Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
  • Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments.
  • Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
  • Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
  • Lead post-implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
  • Maintain awareness of evolving tools, systems, and industry practices impacting implementation delivery.
  • Perform other related duties as required.


OTHER SKILLS/ABILITIES

  • Strong knowledge of transportation, logistics, or supply chain operations and operating models.
  • Proven ability to manage complex, multi-stakeholder projects with competing priorities.
  • Strong knowledge of transportation, logistics, or supply chain operations and operating models.
  • Proven ability to manage complex, multi-stakeholder projects with competing priorities.
  • Strong analytical and problem-solving skills with the ability to assess risk and recommend practical solutions.
  • Demonstrated ability to influence outcomes across matrixed teams without direct authority.
  • Customer-focused mindset with strong stakeholder management and communication skills.
  • Ability to operate effectively under pressure and adapt to changing priorities.
  • Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories).
  • Strong written and verbal communication skills, including executive-level communication.
  • Ability to work effectively with diverse, cross-functional, and multicultural teams.


EDUCATION AND EXPERIENCE

  • High School Diploma or GED required.
  • Bachelor's degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
  • Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
  • Demonstrated experience managing complex projects or client implementations.
  • Prior leadership or cross-functional coordination experience preferred.
  • Experience in U.S. Customs Brokerage is preferred.


PHYSICAL REQUIREMENTS

  • Job requires the ability to use vision, adjust focus and work on a standard computer screen.
  • Job may require extended sitting or standing, use of standard office equipment.
  • Job will require presence on-site at the assigned work location.
  • Job requires attendance and dependability.


About Crane Worldwide Logistics

Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
Learn more about Crane Worldwide Logistics
Size
2,500 employees
Industry
Transportation
Founded
2008
* Ladders Estimates

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