The Role As an
Implementation Lead, you'll own the critical first experience our customers have with Noto.
You'll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams-ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto's growth.
ResponsibilitiesCustomer Onboarding & Implementation- Own end-to-end onboarding for new customers-from kickoff to successful launch
- Partner closely with data team to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto
- Architect the software to match each business's workflows and needs
- Ensure fast, high-quality implementations that minimize time-to-value
Training & Enablement- Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation
- Create scalable onboarding materials (guides, videos, templates)
- Act as a trusted advisor to help schools adopt best practices
Customer Support & Success- Serve as a frontline resource for customer questions and issues during onboarding and beyond
- Troubleshoot problems quickly and ensure a high-quality customer experience
- Partner with Customer Success to ensure long-term retention and satisfaction
Product Feedback & Improvement- Gather and triage customer feedback to identify patterns and product gaps
- Collaborate with Product and Engineering to improve onboarding flows and core features
- Advocate for the customer while balancing product priorities
Ideal Candidate - 1-4 years of experience in Customer Success, Implementation, Project Management or similar roles
- Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)
- Strong problem-solving and organizational skills-you can bring structure to messy problems
- Comfortable working with data (Excel/Google Sheets; SQL is a plus)
- Excellent communication skills-you can clearly explain complex workflows to non-technical users
- High ownership mindset-you take initiative and see things through end-to-end
- Passion for helping small businesses succeed and willingness to engage directly with users
Nice to have:- Experience with SaaS onboarding or implementation
- Experience working with SMB customers or in education / local services
Compensation & Perks - Competitive pay and meaningful equity
- Office lunch and a stipend for work-related expenses
- Company Retreats - Join us for team retreats to bond, recharge, and plan the future together
- 100% company-paid benefits
Interview Process - 15 min behavioral
- 45 minute take-home customer success exercise
- Onsite (in NYC) to experience a day in the life
Sound Interesting?Let's talk. If you're excited to build from ( almost ) zero to one, own meaningful parts of the stack, and help scale a product loved by educators and creators, we'd love to meet you! ✉
