Role Overview This role is hands-on and delivery-focused-you will own solution design, configuration, and client engagement across the full implementation lifecycle. You will work within a squad-based model (PM + Functional Consultants), supporting multiple concurrent projects while maintaining high-quality, on-time delivery. You will serve as a trusted advisor and solution lead, ensuring that NetSuite is implemented in alignment with industry best practices and the client's operational realities. Key Responsibilities - Lead functional delivery across all implementation phases: Engage 12 Drive 12 Enable 12 Convert 12 Optimize - Conduct discovery & requirements workshops, solution design sessions, and system walkthroughs - Configure NetSuite across Financials, P2P, O2C, and Inventory workflows - Translate business requirements into scalable NetSuite solutions aligned to best practices - Partner with Project Managers on scope, timelines, deliverables, and change control (PCRs) - Support data migration (mapping, templates, validation, test loads) - Guide User Acceptance Testing (UAT) and go-live readiness - Deliver system walkthroughs and training sessions - Collaborate with technical teams on integrations and customizations - Identify risks early and provide proactive recommendations Implementation Focus - Multi-location and franchise business models - POS integrations (Toast, Square, NCR) - High-volume transaction environments and daily sales reconciliation - Inventory across locations and centralized purchasing - Cash management and store-level financial visibility - Labor cost tracking and operational reporting - Vendor procurement and supply chain workflows - Integration with delivery platforms and external systems Required Skills & Competencies - Strong NetSuite configuration experience - Expertise in ERP processes (R2R, P2P, O2C) - Experience leading workshops and solution design sessions - Ownership of solution design documentation (SDD) - Experience driving UAT and go-live readiness - Understanding of data migration strategies - Ability to balance best practices with business needs - Strong communication and stakeholder management skills Desired Experience - 5+ years of NetSuite implementation experience - Restaurant, hospitality, or franchise industry experience - POS and high-volume system integration experience - Exposure to SuiteBilling, Advanced Inventory, Revenue Management - Familiarity with Celigo, Boomi, or similar platforms Education & Certifications - Bachelor's degree or equivalent experience - NetSuite certifications preferred (SuiteFoundation, ERP Consultant) Travel Requirements - Up to 50% travel may be required depending on client needs What Makes This Role Compelling - Lead full-cycle implementations - Work on complex, multi-entity environments - High visibility and direct client impact - Influence solution design and delivery approach - Growth path to Solution Architect or Delivery Leadership