Implementation Lead

Compunnel

$75K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of technical service experience required
  • A+ and N+ certifications mandatory
  • High School diploma or equivalent necessary
  • Preferred: Bachelor's Degree or advanced technical certifications (MCSE, CNE)
  • Strong problem-solving and analytical skills essential

Responsibilities

  • Serve as the main contact for site activities during implementation
  • Lead and coordinate onsite resources including carriers and trainers
  • Ensure equipment delivery aligns with customer specifications and resolve any issues
  • Verify proper placement of equipment according to design floor maps
  • Oversee installation and configuration of devices per client requirements
  • Manage asset tracking including tagging and data collection
  • Facilitate removal and staging of obsolete equipment effectively

Benefits

  • Opportunities for extensive travel to different customer sites
  • Engagement in moderate to large scale implementation projects
  • Supportive role in team leadership and coordination
  • Dynamic work environment adapting to change
  • Hands-on involvement in technical problem-solving
Full Job Description
JOB TITLE: Disposition Lead III | TRAVELER ESSENTIAL FUNCTIONS: - Day to Day single point of contact for the site during implementation - Lead onsite Implementation resources (Carrier, 3rd Party Installation Resources, Office Analyst, Trainers) - Manage to the Future State Design as approved by the customer - Equipment delivery: Confirm equipment delivery is accurate & resolve issues with defective devices delivered - Equipment Placement: Confirm placement of equipment is accurate according to the designated Future State Design floor maps - Equipment Installation: Assure new/move/unchanged installed devices are properly configured according to the client requirements. Assure all functionality has been tested. - Equipment Moves: Responsible for onsite coordination of and 3rd party moved equipment as designed on the Future Sate Design floor maps and Asset Disposition - Report Asset Tagging: Responsible for assuring that all new/moves/unchanged in the facility get asset tagged - Asset Data Collection: Assure that we receive all asset data for new/moved/unchanged/remove equipment that are in the client facility. Asset data is received by a Installation Checklist (Make, Model, Serial #, MAC Address, IP address, Location of device), Complete updating responsibility. - Removal Equipment: Responsible for moving and assuring that removal disposition devices have been taken off the clients network and placed in the clients designated staging area if applicable. - Communication: Provide communication to the Implementation Manager and or the Implementation Coordinator on site progress and issues. SKILLS: - Able to demonstrate good problems solving and analytical skills - Able to demonstrate ability to handle pressured change - Able to demonstrate creativity & strong Negotiation Skills - Able to demonstrate organizational skills - Able to demonstrate leadership skills on moderate sized projects - Able to demonstrate proficiency with Microsoft Excel spreadsheets - Able to demonstrate a strong understanding of printer, copier, fax and scanner configurations - Able to demonstrate understanding of Networking Protocols - Able to demonstrate understanding of print system requirements - Able to demonstrate customer-facing skills - Ability to travel to different customer sites for several weeks in a row - Able to demonstrate ability to program printers and Multi Functional Devices to access configuration information - Able to demonstrate ability to accurately position devices according to approved future state design floor plans - Able to demonstrate ability to detect and report exceptions - Able to demonstrate ability to effectively organize and prioritize work - Able to demonstrate ability to be easily directed by the Implementation Team - Able to demonstrate ability to make major contributions to teams - Able to demonstrate ability to take responsibility for client satisfaction w/deliverables EXPERIENCE: - Minimum: 3 - 5 years Technical Service Experience EDUCATION: - Minimum: High School diploma or equivalent - Required: A+, N+ Certification - Preferred: Bachelor's Degree , MCSE, CNE, other technical certification EDUCATION VERIFICATION: Yes

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